Customer Service Advisor

Towergate Insurance Brokers provide over 200 specialist policies from nearly 100 offices across the UK. From businesses, properties, passions, and most things in between, our advisors work together with the UK's leading insurers to provide expert advice and speak the language of our customers to provide competitive protection that best suits their needs. At the heart of all our work is knowing our stuff, being an open book, creating great partnerships and sharing the passions of our customers. If you are an enthusiastic, results driven, striving for a career, not just a job, we need you to join our sales and service team in our Colchester office.

Job Outline:

To provide a market leading experience to customers or partners. To achieve agreed commercial targets by maximising business and service opportunities from all contacts in a consistent, fair and compliant manner.

Responsibilities:

• Ensuring business standards are adhered to at all time
• Processing correspondence, renewals activity
• Ensuring that all workflow activity is completed in accordance with approved business processes

• Ensuring calls are answered in a timely professional manner, ensuring the required customer experience is always delivered.
• Understanding the client's demands and needs and providing insurance solutions to meet those demands and needs. When this is not possible clearly explaining to the customer what cannot be met and why
• Complying with all approved procedures, customer service standards and external regulatory bodies.
• Achieving and maintaining the required competencies for the role.
• Ensuring that any customer complaints are identified and handled strictly within the company's complaints procedure.

Key Performance Indicators:

• Service level standards
• Attendance and productivity
• Quality and compliance audits
• Personal conduct and behaviours
• Sales and Retention targets
• Personal Development records
• Performance Reviews

On offer are a competitive salary, on target bonus scheme, knowledge development and a structured training plan together with an opportunity to become a key member of a fast-growing and leading company.