Service and Safety Supervisor

Service and Safety Supervisor - Student Accommodation

Location: Loughborough

Hours and Rota: 37.5 per week working between the hours of 8am - 8pm. Some night and weekend work will be required to support the management of the Safety team and holiday and sickness cover.

Salary: GBP22,000

Essential: Driving licence valid for driving in the UK

What we look for in you

• The student experience is at the forefront of everything we do, so youll be passionate about delivering top customer service
• Ideally you will have experience within customer service and safety / security
• Previous team leader, supervisory or management experience
• Experience of performance management and people development
• Experience of motivating others in the delivery of excellent customer service
• A calm, professional and objective approach when handling difficult situations
• A good working knowledge of Health and Safety legislation
• Most of all, youll be someone who can respect, encourage and connect with the people you work with and the students who live with us

What youll get up to as a Service and Safety Supervisor

To give you an idea what to expect, youll be:

• supervising a multi-site team responsible for the continuous safety, security and wellbeing of students and employees
• completing line-management duties including monitoring quality of work, performance management, rota planning, conducting regular one-to-one meetings and supporting team development
• conducting regular patrols, identifying safety hazards and risks
• handling complaints, issues or incidents with the appropriate level of support from the emergency services
• identifying and responding to emergency situations
• supporting your team when resolving challenging customer behaviour
• ensuring that Health and Safety legislation is adhered to at all times
• building and maintaining positive relationships with University stakeholders and the local community

What Unite Students is all about!

Weve been the leaders in the purpose built student accommodation market since our foundation back in 1991 and have been at the top of our game ever since. Weve grown a lot since then and you can now find us in 27different university towns or cities, with close to 75,000 students calling us home!

Benefits of working with uS

We recognise that your hard work shouldnt come without its perks, so heres a little list of some of the things you can expect to get from us:

• Youll be working mainly throughout the day, so no more regular night time working!
• Weve earned an award for "Investors in People - Gold", so youll be working for an employer who really cares about you and your career
• Take time to relax with 25 days holiday
• An annual bonus to reward you for all your hard work
• Unless stated above, you wont be working every weekend!
• Enjoy amazing discounts at certain restaurants, retailers and entertainment venues
• And most importantly, youll be working within a fun, passionate and vibrant team

Room for Everyone

Were proud to be an equal opportunities employer and were passionate about building inclusive teams. We focus on creating a collaborative culture where you can be yourself, where your voice is heard and where you can truly belong. It is important to us that our people reflect the diversity of our students and the communities we work in. We celebrate being different and work together to be the best we can be.

If this position sounds exciting to you, we would love to receive your application!

Coronavirus Update

Please be assured, we are continuing to recruit for the vacancies advertised on our Jobs page and will be taking every precaution necessary, in line with Government and WHO guidelines, to ensure the health and safety of our candidates, employees and customers during the recruitment process.

While Government restrictions are in effect, all recruitment will take place without any physical contact; we will be using video interviews and telephone interviews to help you to bring your application to life from home!

If you have applied for a job with uS, we will be in touch with an update on your application soon. Thank you.