Equipment Support Assistant
- Recruiter
- Webrecruit
- Location
- Leicester
- Salary
- £23000 per annum
- Posted
- 28 Apr 2021
- Closes
- 26 May 2021
- Ref
- ClinEqipLeic0421
- Contact
- Medstrom Branded
- Contract Type
- Permanent
- Hours
- Full Time
Equipment Support Assistant
Field Based (Covering Leicester and surrounding area)
The Company:
Medstrom Healthcare is a UK manufacturer of specialist hospital beds and the only independent provider of bed management services to the NHS, managing over 20% of the UK’s acute bed and mattress fleet. We supply specialist products and services to over 150 hospitals in the UK and Ireland.
We have established a strong reputation for the supply of a range of innovative products in the specialist beds and surfaces sector, both manufactured by Medstrom and also sourced via exclusive partnerships with manufacturers across Europe and the US.
We are now looking for an Equipment Support Assistant to join us and support our activities across Leicester and the surrounding area.
Your Rewards:
- Salary of up to £23,000 per annum
- Uncapped commission potential on achievement of individual and business targets
- Pension
- 22 days’ holiday plus statutory days
- Rewards and discounts programme
- The opportunity to build a rewarding career with a growing business
If you have a passion for providing excellent customer service and take pride in positive feedback for a job well done, this is the ideal role in which to gain experience in the healthcare industry and work with products that are supporting patients’ recovery.
We believe that our people are what makes us great, which is why we offer a high level of support, as well as learning and development opportunities, to ensure that employees are able to succeed.
Your Role:
As an Equipment Support Assistant, you will act as a trusted advisor to our clients and will review and organise the utilisation, distribution and collection of our products.
Specifically, you will:
- Report products that are broken or damaged and no longer in use
- Arrange collection for products not in use
- Liaise with clinical staff and resolve problems wherever possible
- Work closely with the Clinical Support Advisor and with the manual handling team
- Support the work of the Medstrom Service Technicians
- Arrange for removal and/or cleaning of products when necessary, following the recommended infection prevention guidelines
- Assist in the updating and communication of information supporting Patient Surfaces Management Contract (PSMC)
- Provide cover for Clinical Support Advisor during periods of holiday and sickness absence
- Facilitate the provision of specialist equipment to wards or departments for Bariatric patients, Medstrom products and small aids to the areas needing them
About You:
To be considered as an Equipment Support Assistant, you will need:
- A good level of computer literacy
- A minimum standard of GCSE level 5/grade C or equivalent
- A friendly, considerate and enthusiastic approach to your duties
- Excellent time management and organisation skills
- The ability to build robust relationships with your peers
Previous experience in a caregiving environment would be an advantage, however this is by no means essential as full training will be provided.
Due to the nature of the business and working environments, candidates must be DBS checked prior to starting their role. This will be carried out by the business.
So, if you’re seeking your next challenge as an Equipment Support Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Other organisations may call this role Account Manager, Customer Account Manager, Client Account Manager, Client Liaison Executive, or Field Account Manager.
Field Based (Covering Leicester and surrounding area)
The Company:
Medstrom Healthcare is a UK manufacturer of specialist hospital beds and the only independent provider of bed management services to the NHS, managing over 20% of the UK’s acute bed and mattress fleet. We supply specialist products and services to over 150 hospitals in the UK and Ireland.
We have established a strong reputation for the supply of a range of innovative products in the specialist beds and surfaces sector, both manufactured by Medstrom and also sourced via exclusive partnerships with manufacturers across Europe and the US.
We are now looking for an Equipment Support Assistant to join us and support our activities across Leicester and the surrounding area.
Your Rewards:
- Salary of up to £23,000 per annum
- Uncapped commission potential on achievement of individual and business targets
- Pension
- 22 days’ holiday plus statutory days
- Rewards and discounts programme
- The opportunity to build a rewarding career with a growing business
If you have a passion for providing excellent customer service and take pride in positive feedback for a job well done, this is the ideal role in which to gain experience in the healthcare industry and work with products that are supporting patients’ recovery.
We believe that our people are what makes us great, which is why we offer a high level of support, as well as learning and development opportunities, to ensure that employees are able to succeed.
Your Role:
As an Equipment Support Assistant, you will act as a trusted advisor to our clients and will review and organise the utilisation, distribution and collection of our products.
Specifically, you will:
- Report products that are broken or damaged and no longer in use
- Arrange collection for products not in use
- Liaise with clinical staff and resolve problems wherever possible
- Work closely with the Clinical Support Advisor and with the manual handling team
- Support the work of the Medstrom Service Technicians
- Arrange for removal and/or cleaning of products when necessary, following the recommended infection prevention guidelines
- Assist in the updating and communication of information supporting Patient Surfaces Management Contract (PSMC)
- Provide cover for Clinical Support Advisor during periods of holiday and sickness absence
- Facilitate the provision of specialist equipment to wards or departments for Bariatric patients, Medstrom products and small aids to the areas needing them
About You:
To be considered as an Equipment Support Assistant, you will need:
- A good level of computer literacy
- A minimum standard of GCSE level 5/grade C or equivalent
- A friendly, considerate and enthusiastic approach to your duties
- Excellent time management and organisation skills
- The ability to build robust relationships with your peers
Previous experience in a caregiving environment would be an advantage, however this is by no means essential as full training will be provided.
Due to the nature of the business and working environments, candidates must be DBS checked prior to starting their role. This will be carried out by the business.
So, if you’re seeking your next challenge as an Equipment Support Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Other organisations may call this role Account Manager, Customer Account Manager, Client Account Manager, Client Liaison Executive, or Field Account Manager.