Student Advice Coordinator

1 day left

Cardiff, Cardiff (Caerdydd)
£22,154 Per Annum (Grade 4.1)
28 Apr 2021
16 May 2021
Contract Type
Full Time

Student Advice Coordinator
Temporary 12 Month Fixed Term Position
£22,154 Per Annum (Grade 4.1)

The role offers an excellent working environment and benefits package including generous personal development opportunities and 34 days annual leave, plus eight paid public holidays. During the initial training and probationary period, the post holder will be asked to engage with training to ensure they are comfortable and competent in the role. The post holder will also be given support to undertake an Institute of Leadership and Management Diploma. Full training and supervision will be provided.

The Organisation

Cardiff University Students’ Union (CUSU) has a vision of working with every Cardiff student to enhance their university experience. As a student-led, independent part of the university, CUSU represents students and provides a diverse and inclusive range of activities and services that enrich student life. These include advice, training, skills development, volunteering opportunities, employment and other services that promote inclusion, friendship and personal development. CUSU supports over 200 student societies and 60 sports clubs that boast more than 10,000 members. CUSU is also the recognised voice of students at Cardiff University, joining students in campaigning about the issues important to them. 

CUSU is based on Park Place and at the Heath Park campus, employing over 100 permanent staff and 300 student staff. The trading subsidiary of CUSU, Cardiff Union Services Limited, manages a purpose-built facility in the centre of Cardiff and operates cafes, shops, bars and events that help fund CUSU’s charitable activities. The organisation achieved 1* accreditation and ranked 56th in the Sunday Times Top 100 Best Not-for-Profit organisations 2020, and featured in The Best Companies to Work For in Wales 2020 top 30 list. CUSU has achieved Investors in Diversity Stage 3 and ranked 65th in the National Centre for Diversity (NCFD) Top 100 index in 2020.  CUSU aspires to have a positive impact on the wider community in Cardiff, and won the Best Students’ Union in Wales in the NUS Awards 2020, and UK third place in the WhatUni Student Choice Awards 2020). 

Student Advice 

The Student Advice departments provides free, confidential and independent advice, guidance and information to the students of Cardiff University. The service empowers students with objective information, and explains options, so that they may make decisions in their own best interests. Our team also accompany and represent students through University disciplinary and regulatory procedures.

The Student Advice team champion student wellbeing through the delivery of a range of prevention-based initiatives, campaigns, workshops and peer-support opportunities. Our passionate team work closely with an enthusiastic and committed team of in-house student volunteers, and we provide support and development for larger networks of welfare-based Student Led Services. The team works closely with our elected Sabbatical Officers and University colleagues to ensure the voices of students are heard and our clients' experiences inform policy creation and bring about positive change to the student experience.

Full Time Hours 

The successful candidate will be required to engage with 35 hours of work per week. These hours must generally be worked Monday – Friday 09:00 – 17:00, with an hour per day unpaid for lunch and breaks. The role requires occasional work outside of this working pattern to support events, campaigns, undertake personal/professional development and other commitments commemurate with the post. The holder of the role will be asked to work until 19:00 one day a week in order to attend a weekly volunteer meeting. This time can be taken back at a mutually agreeable point in the week.  

The Role 

This is an important post within the Student Advice department. Under the direction of the Head of Student Advice & Wellbeing, the post holder will provide high quality, independent and confidential advice, information and guidance to the members of Cardiff University Students’ Union. Using exceptional skills of customer service and emotional intelligence the post holder will advise on a variety of academic, disciplinary, housing, employment consumer and wellbeing matters. This position seeks to empower students with knowledge of their options, through guidance and coaching. You will be required to operate in accordance with case management and supervisory practices, and with the policies and procedures of the Students’ Union. 

In addition, the holder of the role will undertake work, raising consciousness of rights, to ensure students have the confidence to stand up for themselves and bring forward legitimate concerns, with the information and means to take initiative and safeguard their own interests. Using a person centred approach the holder of the role will provide training and development opportunities for students to survive and thrive in their journey through the University. The role will provide support to students taking direct action to enforce, protect and defend their interests. This includes representing and advocating for students through formal procedures, but where possible using situational judgement to facilitate students speaking for themselves. 

In addition, the post holder will work closely with colleagues and partners to coordinate and facilitate a framework of initiatives, projects, events and activities that promote the interests and wellbeing of students. As well as supporting students, the post holder will need to work closely with the elected sabbatical officer team to ensure the voices and experiences of Student Advice clients are understood. The successful candidate will supervise and support an enthusiastic range of casual staff and volunteers. 

The Person

As the successful candidate, you will be passionate about promoting the rights and interests of students. You will understand the University experience and will have experience of working in a dynamic environment that strives for excellence. 

You will appreciate the importance of customer service skills and will have experience of working with a wide variety of clients/customers. You will have exceptional written and verbal communication skills 

You will be assertive where necessary, but have exceptional interpersonal skills, the ability to manage conflict and will be able to bridge understanding between different people, with different perspectives. 

You will appreciate the importance of working as part of a team and will be someone your team will look forward to seeing and working with every day. 

You will relish an opportunity to solve problems and enjoy the challenge of getting the most out of resources through effective planning.  You will be comfortable managing multiple deadlines and conflicting priorities and will strive for excellence in everything you commit yourself to. 

You will have exceptional ICT skills and be willing to learn new software packages. 

You will be conscientious and ambitious, with a commitment to personal and professional development. You will have initiative, energy and enthusiasm. 

Most importantly you will be genuinely excited by the prospect of having a positive impact on student welfare and improving the student experience of 32,000 students. 

For further information and to apply for the role, please visit:

Please note, we reserve the right to close this position early. We would urge candidates to submit an application as early as possible.

The closing date for applications for this position is Sunday 30 May 2021.