Client Services Manager (Accountancy)

30000.00 - 43000.00 GBP Annual
27 Apr 2021
25 May 2021
Contract Type
Full Time
The Company
Able Bridge Recruitment are delighted to be working exclusively with a UK top 10 accountancy practice. Due to an acquisition/merger in the recent past, our client has identified several key gaps in their current structure that could do with some additional resource. One of these key posts is a head of client services which will report directly to the partner who is responsible for this aspect of the company's delivery and growth. The role holder will be based in one of our clients Scotland offices, however there is flexibility as to which one. The post will have several direct reports feeding into it and they will subsequently have further direct reports feeding into them.

The Responsibilities
The purpose of this role is to deputise for the partner of the firm and to ensure that the current service provision (of Payroll & Bookkeeping services), is run smoothly, diligently and that growth plans are realised over the next 2, 5 and 10 year periods.

The payroll team consists of a payroll manager and several (currently 6), payroll processors spread over the central belt. These processors are responsible for the delivery of a payroll bureaux of largely SME businesses. The team is busy and currently operating at full capacity (partly due to the furlough policy of the UK Government), as such, you will be responsible for assisting the organisation in recruiting new payroll staff as well as looking at process improvements. Please note that the payroll manager is highly skilled and is technically knowledgeable. The key area to develop here is the delivery of the strategy of the team, the team spirit and process improvements.

The client services team for our client has expanded rapidly. The team are over capacity and need to over hall the way that their clients work is processed. This could involve a recruitment drive, upskilling some very talented individuals as well as streamlining current processes. This are of the business is a key to how successful our client has been in recent years and is requiring a technically strong man manager who can roll their sleeves up and get involved with the day-to-day bookkeeping and management of the team.

The Requirements
We are seeking a qualified accountant (ACCA/CA/ACA), or an individual who has a depth and breadth of experience who has been working within an accountancy practice and who is seeking a fresh challenge. Previous payroll experience is not essential as the payroll team are coping well with the current pressure. They do, however, need a calm people person who can assist them with day-to-day issues. The bookkeeping aspect is slightly different. We are seeking a candidate who has a will do, have done attitude and somebody who is not afraid of grabbing the bookkeeping team by the reigns and implementing some good practices and procedures.

If you are interested in hearing more detail about this role or would like to have a confidential chat about a potential career move, please do not hesitate in contacting me.

COVID19 statement
Whilst efforts will be made to ensure working from home will be offered wherever possible (in line with government guidance), there may be occasions where you are required to be in the office. If you are expected to be in the office, on occasion, full and safe social distancing will be provided

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