6 days left

8.91 - 9.99 GBP Hourly
26 Apr 2021
24 May 2021
Contract Type
Full Time
Connect Appointments are currently recruiting for Receptionists to join our exclusive client based in the heart of Sunderland.

This is a rare and exciting opportunity and one not to be missed!

Every member of staff is expected to ensure that the hotel guests' comfort, satisfaction, and well-being are catered for in a friendly, helpful, efficient, and personalized manner at all times.

Main Responsibilities and Duties:


Welcome and fulfill the check-in process for Guests and group arrivals (OnQ)
Complete the check-out process for departing guests using the hotel systems
Manage, effectively and efficiently, Guest requests, inquiries, and complaints
Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Maximize sales revenues through up-selling and marketing programs
Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
Audit, post, and balance daily cashiers work for outlets
Ensure credit card system reconciles to the daily transaction list
Preform the Night Audit
Complete the RMY & Flash report
Reservation checks on ONQ
Schedule, assign daily work, inform and train team members
Monitor, observe and assist in evaluating team member performance
Able to work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and Events including the set up and servicing of these facilities
Welcome guests in a polite and friendly manner
Take and deliver customer orders, consistently demonstrating high levels of customer service
Prepare set ups for tables and/or rooms
Follow cash handling procedures
Manage guest queries in a timely and efficient manner
Up-sell with latest departmental incentives
Ensure compliance with brand standards
Strive to achieve departmental targets
Ensure cleanliness of work areas
Comply with hotel security, fire regulations, and all health and safety legislation
Comply with local licensing laws
Be environmentally aware including following all guidance and understanding of the recent Global Pandemic. You must ensure you wear PPE which is provided at all times
Assist other departments wherever necessary and maintain good working relationships
Work flexible hours in accordance with the departmental rota - due to the nature of our business, work schedules and demands of the position may vary from time to time
Prepare departures for the next shift and check arrivals for the day
Completing of floor walks while on shift

Team and Personal Development

Work together with the Front of House Team to achieve team goals and increase the productivity of the department
Agree on goals with the Front of House Manager on an annual basis and work to achieve these goals
Identify training and development needs that will assist you in achieving your work and personal goals
Gather evidence of your work and/or development to show at appraisals and job chats
Attend hotel and team meetings when required to do so and put into action the outcomes of these meetings
Hand over any relevant information to the necessary departments and co-workers
To undertake training requirements for new and existing members of staff and the retraining of existing staff as directed by the Senior Management Team
Promote a culture where ideas are welcome and implemented by managers and staff
Participate in own continual and professional development Sales

To identify and action any potential sales leads
To maximise sales within the hotel

Legal Responsibilities

Health and Safety: work with the Front of House Manager to ensure that all risk assessments are completed in finance offices and areas and are reviewed at least on an annual basis, or according to risk assessment guidelines
Encourage safe working practices and the cleanliness and neatness of all working areas
Maintain high standards of personal cleanliness and wear proper uniform at all times (including name badge) and adhere to the hotel's grooming standards
Understand the hotel's fire and evacuation procedures and attend fire training when requested to do so (at least every 3 months)
Be aware of your own health and safety and that of your surroundings
Report any defects in equipment using the maintenance reporting procedures
Understand the hotel's fire and safety procedures
Ensure all health and safety and fire training is completed by all staff members following legislation and best practice information
To report and investigate all near misses, accidents, and reportable incidents while on duty
Ensure that all employment documentation is completed following company standards to ensure compliance with employment, discrimination, health and safety law, etc

The above list of duties and responsibilities is neither inclusive nor exhaustive and there may be other duties and responsibilities associated with this job or position.

All management and staff of the Client are required to make themselves available for training and communication meetings, for which advance notice will normally be given.

You could also be required to undertake any reasonable duties as specified by the General Manager, Deputy General Manager, Hotel Owner, and their representative