Front of House

Recruiter
Confidential
Location
Totnes
Salary
9.00 - 10.00 GBP Hourly + Yes
Posted
26 Apr 2021
Closes
24 May 2021
Contract Type
Permanent
Hours
Full Time
My client, an upmarket hospitality establishment is looking for a Front of House professional in the Totnes area.

The successful candidate will be good with people, able to talk to anyone, a sense of humour, and used to a very busy environment.

Confidence is essential alongside a good sense of humour.

Role Responsibilities:

Manage the Reception, Telephony, Room Reservations,
Deliver the professional greeting of clients and visitors, to the highest standards
Monitor, manage and review the Catering and Cleaning contracts
Ensure staff are coordinated to ensure the delivery of exceptional front of house services.
Implement dynamic operational working procedures, to support the delivery of service excellence
Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required
Implement safe working practices to ensure safety of building occupiers and visitors
Strong levels of service delivery and identify continuous improvements
Person specification:

Excellent people management skills with a proven track record in this area.
Able to operate with minimal input from senior management, exercise excellent judgement and decision making and be totally customer service driven.
possess excellent communication skills, both orally and written and the ability to communicate effectively at all levels.
The post holder must be capable of organising large volumes of work for both themselves and others, able to multi-task, work to tight deadlines when necessary and produce high quality work under pressure.
The post-holder with be confident in both when to make a decision, and when to seek further clarification on a decision.For more information please email (url removed)

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