IT Service Delivery Manager

Golding Homes
Maidstone, Kent
Circa £54,000 per annum
26 Apr 2021
09 May 2021
IT, Management
Contract Type
Full Time

IT Service Delivery Manager

Maidstone, Kent

Circa £54,000 per annum


We are Golding – thank you for looking!



We are excited to be setting out the next chapter for Golding. With an established track record for building quality homes and investing in our local communities, this provides us with an excellent platform to launch our ambitious new vision, focusing our efforts to become a modern housing provider, delivering outstanding service.


What you'll be doing

The successful candidate will join our ICT Operations team at an exciting time, as we look to adopt a proactive partnering approach to engage with our customers, colleagues and stakeholders.


You will be leading and managing a team of Service Delivery Analysts day to day and developing your technical skills to be the final escalation point for the team.


You will be responsible for the management and support of client facing requests comprising of incidents, problems, escalations, changes and service requests, through to successful completion and end user satisfaction. Working alongside a multi-functional IT team, you will deliver a first-class customer service and business support to deliver Golding’s new vision, values and corporate plan.


More about you. What can you bring? 

You will be ITIL accredited with a track record in developing, maintaining and continually exceeding customer service expectations. 


You will have a strong background in shaping and delivering a modern IT Support Service in a fast-paced environment. You will be solution focused with experience of having driven a can-do culture of service quality and creativity to proactively enhance the value delivered through process improvement and technology adoption.


You will have the ability to excel at service delivery through statistical analysis, reporting and feedback and service management meetings with colleagues and 3rd parties. You will be able to understand business goals and vision and align IT service support frameworks to enhance and achieve them consistently.


The right candidate will have the skills and passion to live our Golding values.


When and where you'll be doing it

You will enjoy a 37-hour working week and earn an annual salary of circa £54,000 per annum (Band 2 of our pay scale) depending upon your knowledge and skills.


Golding Homes’ head office is in central Maidstone where you will be based in our new modern and bright office space which offers creative, collaborative and flexible ways of working. Golding continues to embrace agile working for all colleagues, so it is anticipated that you will also work remotely.


What will you get in return?

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.


Interviews will be held on Friday 14th May 2021 1st Stage

Followed by 2nd stage interviews on Thursday 20th May 2021