Customer Experience Manager

40000.00 - 45000.00 GBP Annual
26 Apr 2021
24 May 2021
Contract Type
Full Time

The primary responsibility of the team lead is to manage and coordinate the members of the support team.
Assist with customer service as needed to provide quick resolution of issues and questions or providing assistance to a support team member.
If a support team member is unable to resolve a customer's question or complaint, deal with escalations of issues. Provide an answer to the customer's query or escalate issues up to the other departments.
Run weekly 1:1 with support team members, monitor employee performance & note areas for improvement.
Improve overall department and organization efficiency and performance by identifying opportunities to enhance internal processes.
Recruit & train new hires. Working closely with new team members to instruct them on company policies and best practices for all areas of their role.Skills

The person we are seeking has strong communications skills, the ability to manage their time effectively and prioritize competing demands, immaculate attention to detail and they enjoy working as part of a team, helping their colleagues and our customers have a better experience in the venue