Just Eat is a leading global marketplace, providing millions of customers with an easy and secure way to order and pay for their favourite food from tens of thousands of Restaurant Partners.
We are committed to bringing emerging talent into our business, as well as retaining and developing our existing colleagues, with the potential to be tomorrow's leaders of Just Eat.
Our People team are ultimately responsible for looking after every colleague in the Just Eat family. We make sure that Just Eaters across the globe have the best employee experience possible, from hiring, to onboarding, administration, rewards, career development and more. We're big on investing in our people as we want Just Eat to be a place where people love coming to work, and they do.
JET are currently seeking a People Advisor Employee Relations Specialist to join our People Operations Team.
You'll play a fundamental role providing specialist first line support for our employees and managers across JET. You'll be working alongside other People Associates (Employee Relations) in the team in managing a number of complex ER cases, providing coaching and guidance to managers through JETs policies and processes, whilst also providing insight on any case data to the wider People team and other stakeholders.
We are embarking on an exciting and ambitious journey to bring our customer service operations to the UK and this role will be at the hub of the HR team to build and support a new in-house team of 1,500 employees. We're looking for the best contact centre operator out there and create diverse, progressive working environments for our people in the UK so we can be an employer of choice to attract and retain the best, most diverse talent.
The role will be based in our new regional UK site in the North-East of England. Some travel to our London head office may be required from time-to-time.
We seek to enhance the lives of our people everywhere by identifying ways in which our employees, managers and our own team can work smarter and more efficiently; driving process simplification, standardisation, self-service & optimisation. With this in mind, key responsibilities of the role include:
Coach and develop our managers in case management to maximise their confidence and capability and consistency
Upskill managers in technical and practical people skills, reducing their reliance on the People Partners and wider People Team
Drive and facilitate best practice and consistency in employee and manager experience by providing advice and guidance across the business
Guide and coach managers with complex cases (e.g. performance/ disciplinary/ grievance investigations, hearings and appeals)
Provide basic generalist HR and employment law advice ensuring consistency, fairness and empathy (we've got tools in place with CIPD Inform and Employment Lawyers that we work with for more complex support)
Work with our People Partners and members of the People team on key business projects and take the lead on ER considerations and impact
Work with colleagues across the People Team on the design and delivery of training for line managers (e.g. investigations, note-taking, mental health, sickness and absence management)
Ensure our case management (ER) data is accurate and up to date
Analyse the data to identify trends and any issues and improvement opportunities
Update Policies and Procedures in line with Business, regulatory and legislative requirements
Manage absence cases and long term sickness cases within the business, liaising with our Occupational Health provider as required
Be a strong team player within People Operations & Systems and our wider team
Bring excellent attention to detail and accuracy; ensuring facts are correct, complete and consistent
Drive our Employee Experience agenda through key people policy updates and development to improve the effectiveness of the business in line with our overall business strategy
Experience, Skills and Qualifications
Proven experience within an Employee Relations role and/or Operational experience in a fast paced environment
Experience of dealing with People and Business driven ER issues and managing a large volume of ER cases at anyone time to conclusion
A credible ER Specialist, with ability to develop and build relationships quickly and effectively across all levels within the wider People team and Business
Good understanding of Employment Law and application
Experience of compromise agreements and ACAS proceedings along with good understanding of tribunals and how to mitigate risk of ET claims in advising Managers
Strong communication, listening and influencing skills
Great team player who is also self motivated
Delivering training to all Management levels
Organised and the ability to effectively plan, manage and prioritise workloads, work under pressure with good attention to detail
Ability to interpret, analyse and present people data (providing trends, insights, case reviews and recommendations)
Part of fully CIPD qualified or equivalent
Why work at Just Eat Takeaway.com?
Just Eat Takeaway.com is a leading global online food delivery marketplace headquartered in Amsterdam and listed on the London Stock Exchange.
We've built our business on having the widest choice available on our platform - connecting millions of customers with over 205,000 restaurants across 24 countries - with over 100 different cuisines from local independents to globally famous restaurants, available to order via our app and website.
We provide the platform and tools to help independent restaurants move online and reach a significantly broader customer base - to generate increased orders and grow their businesses. We also provide the insights, advice, and support our growing community needs to satisfy customers and help raise standards across a vibrant takeaway sector.
We're built to deliver behind the scenes too. To make Just Eat Takeaway.com the great company it is, it takes a great team of people. Which is why all of our colleagues are welcomed into a diverse and inclusive workplace where they feel they can belong. We're passionate about nurturing our people and offer a full programme of training and support to our employees - helping them to develop their careers in a way that suits them.
No matter who you are, what you look like, who you love, where you are from, religious beliefs or takeaway preferences you could find your place at Just Eat Takeaway.com. We're a diverse and inclusive workplace that promotes a sense of belonging, allowing all of our people to bring their most colourful and complex selves to work every day.