Call Handler
- Recruiter
- Confidential
- Location
- Plymouth
- Salary
- Temporary to permanent opportunity
- Posted
- 23 Apr 2021
- Closes
- 21 May 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Temporary
- Hours
- Full Time
Pertemps are currently recruiting for additional Call Handlers as restrictions are lifting, to work at the head office of a very large and successful UK based retail chain.
With an ASAP start, our client is seeking Call Handlers, to offer support to their very busy department and be a part of their continued ongoing success.
Located at their brand new head office in Derriford.
The position is 40 hours per week, working Monday-Friday with a Saturday shift on a 1 in 3 rotation. NO Sundays are involved.
The opening hours are between 8:00am - 6:30pm So your shifts will be between these hours on a shift rotation
Temporary to Permanent - ASAP start
GBP8.91 per hour (GBP18,532 per annum)
Prime purpose of the role:
• To provide the customer with an exemplary standard of customer service in accordance with agreed procedures through telephone, electronic or postal communication as appropriate
• To ensure that all defined policies and procedures are adhered to at all times
• To keep an up-to-date knowledge and understanding of all policies/processes and to action all enquiries in accordance with agreed procedures
Key Responsibilities:
• To provide front line customer services in line with agreed protocols, timeframes and correspondence handling requirements
• Through effective interaction and communication with stores, internal personnel and selected 3rd party organisations, provide an integrated service to enhance the customer experience
• To identify customers' needs and deduce the appropriate course of action e.g. Holding response pending further investigation, acknowledgement of concerns and close where possible etc
• Accurate recording and data entry of customer details on to the CRM
• Prioritise case load to ensure incidents are dealt with and followed up at regular intervals
• Liaise with Customer Services Management Team for best approach when solutions are unclear
• Answer customers' questions/enquiries in line with current guidelines taking into account media activity and seasonal stock
• Ensure all technical and call handling targets are met
• Maintain confidentiality, security of information and premises (Data Protection Act 1984)
• To support the business with a flexible approach to working patterns that will include weekend and Bank Holiday working when required
If you have previous Customer Service experience or working in a Call centre, communicate confidently and thrive off of new challenges and working in busy team - then please apply now
With an ASAP start, our client is seeking Call Handlers, to offer support to their very busy department and be a part of their continued ongoing success.
Located at their brand new head office in Derriford.
The position is 40 hours per week, working Monday-Friday with a Saturday shift on a 1 in 3 rotation. NO Sundays are involved.
The opening hours are between 8:00am - 6:30pm So your shifts will be between these hours on a shift rotation
Temporary to Permanent - ASAP start
GBP8.91 per hour (GBP18,532 per annum)
Prime purpose of the role:
• To provide the customer with an exemplary standard of customer service in accordance with agreed procedures through telephone, electronic or postal communication as appropriate
• To ensure that all defined policies and procedures are adhered to at all times
• To keep an up-to-date knowledge and understanding of all policies/processes and to action all enquiries in accordance with agreed procedures
Key Responsibilities:
• To provide front line customer services in line with agreed protocols, timeframes and correspondence handling requirements
• Through effective interaction and communication with stores, internal personnel and selected 3rd party organisations, provide an integrated service to enhance the customer experience
• To identify customers' needs and deduce the appropriate course of action e.g. Holding response pending further investigation, acknowledgement of concerns and close where possible etc
• Accurate recording and data entry of customer details on to the CRM
• Prioritise case load to ensure incidents are dealt with and followed up at regular intervals
• Liaise with Customer Services Management Team for best approach when solutions are unclear
• Answer customers' questions/enquiries in line with current guidelines taking into account media activity and seasonal stock
• Ensure all technical and call handling targets are met
• Maintain confidentiality, security of information and premises (Data Protection Act 1984)
• To support the business with a flexible approach to working patterns that will include weekend and Bank Holiday working when required
If you have previous Customer Service experience or working in a Call centre, communicate confidently and thrive off of new challenges and working in busy team - then please apply now