Senior Service Assistant
- Recruiter
- Confidential
- Location
- Stoke-on-Trent
- Salary
- Competitive
- Posted
- 22 Apr 2021
- Closes
- 20 May 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Part Time
Part Time - 15 Hours
Here at Fresh Property Group, we are now looking for a Senior Service Assistant to join us at Lomax Halls our student accommodation scheme in Stoke, on a part time basis.
Keeping exceptional customer service at the forefront of your mind, you will provide a responsive reception service and be the first point of contact for tenants and prospective tenants. Ensuring the reception and management suite is clean and tidy at all times, you will deal with customer enquiries by email, telephone and in person and undertake viewings, giving appropriate advice to potential tenants when required. The Senior Service Assistant will also monitor and chase rent arrears and undertake inspections of the student flats and rooms, assessing condition for any re-charges.
About You
We're looking for an individual who has previous customer service experience; selling, retaining and maintaining good working relationships. Comfortable working in a high pressurised environment, you will have exceptional administration skills and be a strong communicator who has the ability to liaise with a range of stakeholders through varying means such as orally and in writing. Flexibility in working hours is a must, as is competence in the use of Microsoft Office and social media.
We're looking for somebody who is willing to learn and develop, has a keen interest in building management and who has confidence to take on a hands-on role when dealing with complicated scenarios.
Those who have experience of living or working in student accommodation or who have worked with students in any capacity would be a distinct advantage, however this is not essential.
About Us
Part of The Watkins Jones Group, Fresh Property Group is a leading third-party manager of purpose-built residential accommodation. We work with developers, investors and universities to turn great buildings into great places to live.
Why Join Us?
In return for your hard work and dedication, we can offer you some extensive benefits which include; 25 days annual leave plus bank holidays pro-rata (increasing to 28 days with service), death in service benefit, season ticket loan, cycle to work scheme and perkbox
Here at Fresh Property Group, we are now looking for a Senior Service Assistant to join us at Lomax Halls our student accommodation scheme in Stoke, on a part time basis.
Keeping exceptional customer service at the forefront of your mind, you will provide a responsive reception service and be the first point of contact for tenants and prospective tenants. Ensuring the reception and management suite is clean and tidy at all times, you will deal with customer enquiries by email, telephone and in person and undertake viewings, giving appropriate advice to potential tenants when required. The Senior Service Assistant will also monitor and chase rent arrears and undertake inspections of the student flats and rooms, assessing condition for any re-charges.
About You
We're looking for an individual who has previous customer service experience; selling, retaining and maintaining good working relationships. Comfortable working in a high pressurised environment, you will have exceptional administration skills and be a strong communicator who has the ability to liaise with a range of stakeholders through varying means such as orally and in writing. Flexibility in working hours is a must, as is competence in the use of Microsoft Office and social media.
We're looking for somebody who is willing to learn and develop, has a keen interest in building management and who has confidence to take on a hands-on role when dealing with complicated scenarios.
Those who have experience of living or working in student accommodation or who have worked with students in any capacity would be a distinct advantage, however this is not essential.
About Us
Part of The Watkins Jones Group, Fresh Property Group is a leading third-party manager of purpose-built residential accommodation. We work with developers, investors and universities to turn great buildings into great places to live.
Why Join Us?
In return for your hard work and dedication, we can offer you some extensive benefits which include; 25 days annual leave plus bank holidays pro-rata (increasing to 28 days with service), death in service benefit, season ticket loan, cycle to work scheme and perkbox