Guest Experience Manager

Here at edyn, our mission is to create a sense of belonging. From our collaborators on the ground to our free thinkers behind the scenes, working with us means having the freedom to be yourself.

Think of us as your sanctuary.

Want to be part of it? We’re looking for a Guest Experience Manager to join us.

There are no boundaries in your role as Guest Experience Manager, as you will be responsible for immersing you, and your team into the local community to create authentic experiences and sanctuaries for our guests, from the moment they book, to when they arrive and leave. As a champion of our new brand, you will look to evolve the guest experience through seeking new and smarter ways to deliver soulful hospitality to our guests through creativity and innovation.

What we look for.

• Previous management experience within hospitality is highly desirable
• An engaging people manager, who is able to collaborate and network with their teams through building connections virtually and in person through fun and creative ways to forge commitment, learnings, passion and understanding across the brand and properties.
• Tech savvy, someone who does not shy away from tech-based resolutions and interaction.
• Clear verbal/written communication proficiency.
• Flexible and adaptable approach with a can-do attitude.
• But most importantly, you will be human like us. Your decisions and ways of being will be inspired by our values that have been created and defined by our people; The Courage to Question, Evolve and Be Human.

Our benefits.

• Competitive salary
• Bonus scheme
• 22 days’ holiday (plus the option to buy more)
• Wellbeing benefits (cash plan and an Employee Assistance Programme)
• Free nights in our properties
• Recognition schemes
• Pension (the tax efficient way)
• Sick pay
• Other benefits tailored to you

Our natural habitat.

We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information.

About edyn.

Here at edyn, we believe travel should be a rich journey of discovery. Each of our brands – Locke, SACO, Wittenberg and The Moorgate – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul.