HelpPoint Advisor/Administrator
- Recruiter
- Confidential
- Location
- Gateshead
- Salary
- Competitive
- Posted
- 21 Apr 2021
- Closes
- 19 May 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
HelpPoint Administrator - Gateshead
At Churchill, we put our people first so that they can deliver outstanding service to our clients. We recognise that our client's environment reflects their brand and provides a better workplace for their people. We never compromise on quality and are unrivalled in our attention to detail.
We are searching for a HelpPoint Administrator - Gateshead to deliver the highest levels of customer service to internal and external clients within the HelpPoint Customer Services team. HelpPoint is the Churchill Customer Service Department and is dedicated to delivering service excellence. The team are the principal point of contact between Churchill and our 3600+ clients, providing first line Customer Services support.
Are you passionate about delivering first class Customer Service? Can you demonstrate strong accuracy and the ability to work to tight deadlines and deliver against Client SLA's and internal targets?
This is an opportunity for you to be part of a business, built on strong foundations, named in The Sunday Times, Grant Thornton Top Track 250, Britain's private mid-market growth companies. We are driven to Always Do Right and we are looking for people who share our values. Our independence gives us the freedom to do what we believe in. We believe it's our responsibility to do right by our clients, our society and our planet.
As a HelpPoint Administrator - Gateshead you will be responsible for:
Responding to email queries in a timely manner responding or forwarding as required
Handling all incoming calls answering queries or transferring calls as necessary
Meet and greet of visitors giving a positive impression of the company.
Co-ordinating and responding to all internal and external client requests under our SLA.
Updating our CRM and internal systems with all client requests, ensuring notes are updated from request to follow-up calls through to resolution.
Handle client complaints promptly and efficiently, ensuring the client is always kept informed and satisfied with the resolution.
Co-ordinating the booking of and client notification of all planned works including setting up new sites with sub-contractors, handling queries and raising invoices.
Create the required client reports as well as internal performance reports.
General Administration to assist in the successful running of HelpPoint.As a HelpPoint Administrator - Gateshead you will have the following expertise and attributes:
Good communicator with excellent administration skills
Good organisation skills with excellent attention to detail.
Effective and efficient time management of self and duties.
Demonstrates an "investigative" and "can do" approach and attitude to all tasks.
Ability to work under pressure and meet deadlines.
Excellent presentational skills for all correspondence - client emails, letters, management reports.
Computer literate with the ability to effectively use Microsoft Office and other common management and CRM software programmes.Our commitment to Equality. Diversity and Inclusion, we are proud to be an inclusive, equal opportunity employer and seek to attract, develop and retain the best people from the widest possible talent pool. We're committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process
At Churchill, we put our people first so that they can deliver outstanding service to our clients. We recognise that our client's environment reflects their brand and provides a better workplace for their people. We never compromise on quality and are unrivalled in our attention to detail.
We are searching for a HelpPoint Administrator - Gateshead to deliver the highest levels of customer service to internal and external clients within the HelpPoint Customer Services team. HelpPoint is the Churchill Customer Service Department and is dedicated to delivering service excellence. The team are the principal point of contact between Churchill and our 3600+ clients, providing first line Customer Services support.
Are you passionate about delivering first class Customer Service? Can you demonstrate strong accuracy and the ability to work to tight deadlines and deliver against Client SLA's and internal targets?
This is an opportunity for you to be part of a business, built on strong foundations, named in The Sunday Times, Grant Thornton Top Track 250, Britain's private mid-market growth companies. We are driven to Always Do Right and we are looking for people who share our values. Our independence gives us the freedom to do what we believe in. We believe it's our responsibility to do right by our clients, our society and our planet.
As a HelpPoint Administrator - Gateshead you will be responsible for:
Responding to email queries in a timely manner responding or forwarding as required
Handling all incoming calls answering queries or transferring calls as necessary
Meet and greet of visitors giving a positive impression of the company.
Co-ordinating and responding to all internal and external client requests under our SLA.
Updating our CRM and internal systems with all client requests, ensuring notes are updated from request to follow-up calls through to resolution.
Handle client complaints promptly and efficiently, ensuring the client is always kept informed and satisfied with the resolution.
Co-ordinating the booking of and client notification of all planned works including setting up new sites with sub-contractors, handling queries and raising invoices.
Create the required client reports as well as internal performance reports.
General Administration to assist in the successful running of HelpPoint.As a HelpPoint Administrator - Gateshead you will have the following expertise and attributes:
Good communicator with excellent administration skills
Good organisation skills with excellent attention to detail.
Effective and efficient time management of self and duties.
Demonstrates an "investigative" and "can do" approach and attitude to all tasks.
Ability to work under pressure and meet deadlines.
Excellent presentational skills for all correspondence - client emails, letters, management reports.
Computer literate with the ability to effectively use Microsoft Office and other common management and CRM software programmes.Our commitment to Equality. Diversity and Inclusion, we are proud to be an inclusive, equal opportunity employer and seek to attract, develop and retain the best people from the widest possible talent pool. We're committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process