Application Support Analyst (bespoke Application)
- Recruiter
- Confidential
- Location
- Derby
- Salary
- 23000.00 - 25000.00 GBP Annual
- Posted
- 20 Apr 2021
- Closes
- 18 May 2021
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Application Support Analyst (bespoke Application)
Home-based (Head office is in Derby)
GBP23 - 25K + a comprehensive range of UK Employee Benefits
Do you excel in providing first class customer support of bespoke software?
We are recruiting for a talented Application Support Analyst to deliver excellent customer service around the support of our Client's market leading Occupational Health Software application. Our Client is proud of their track record of delivering first class application support and subsequently developing strong customer relationships with their new customers as well as existing long term customers. The Application Support Analyst will join a small experienced team who are all remotely based around the UK.
Application Support Analyst responsibilities:
* Providing a first and single point of contact to our external customers (via email and phone)
* Log and respond to incoming customer support calls, in-line with agreed SLAs
* Provide a first-class customer service experience
* Escalate complex tickets and monitor to resolution
* Provide immediate diagnosis or problem resolution, using appropriate tools, and/or obtain appropriate further details for potential internal escalation
* Develop and implement customer specified reports
* Provide process/product guidance using best practice information
About You
Essential Skills:
* 2+ years' experience of working in an Application Support or Service Desk role, (or similar), providing excellent customer service skills supporting a bespoke application / software solution.
* A quick learner, a natural affinity with IT and an ability to learn a new bespoke application quickly
* Knowledge of SQL for database querying - useful but not essential
* Strong interpersonal skills and the ability to listen and communicate effectively at all levels.
* Strong organisational skills with the ability to work calmly under pressure and the ability to follow tasks through and follow up where necessary.
* Strong time management / planning/scheduling skills to be able to work on multiple tasks in parallel, keeping track of and progressing each independently.
* Analytical approach to problem solving
About Our Client
Our Client develops, delivers and supports a market leading Occupational Health software solution to large Public Sector organisations, (NHS, Local Government, Police Forces etc.). They are part of a UK based large IT Solutions provider who delivers improved outcomes for public services around the world through their software
Home-based (Head office is in Derby)
GBP23 - 25K + a comprehensive range of UK Employee Benefits
Do you excel in providing first class customer support of bespoke software?
We are recruiting for a talented Application Support Analyst to deliver excellent customer service around the support of our Client's market leading Occupational Health Software application. Our Client is proud of their track record of delivering first class application support and subsequently developing strong customer relationships with their new customers as well as existing long term customers. The Application Support Analyst will join a small experienced team who are all remotely based around the UK.
Application Support Analyst responsibilities:
* Providing a first and single point of contact to our external customers (via email and phone)
* Log and respond to incoming customer support calls, in-line with agreed SLAs
* Provide a first-class customer service experience
* Escalate complex tickets and monitor to resolution
* Provide immediate diagnosis or problem resolution, using appropriate tools, and/or obtain appropriate further details for potential internal escalation
* Develop and implement customer specified reports
* Provide process/product guidance using best practice information
About You
Essential Skills:
* 2+ years' experience of working in an Application Support or Service Desk role, (or similar), providing excellent customer service skills supporting a bespoke application / software solution.
* A quick learner, a natural affinity with IT and an ability to learn a new bespoke application quickly
* Knowledge of SQL for database querying - useful but not essential
* Strong interpersonal skills and the ability to listen and communicate effectively at all levels.
* Strong organisational skills with the ability to work calmly under pressure and the ability to follow tasks through and follow up where necessary.
* Strong time management / planning/scheduling skills to be able to work on multiple tasks in parallel, keeping track of and progressing each independently.
* Analytical approach to problem solving
About Our Client
Our Client develops, delivers and supports a market leading Occupational Health software solution to large Public Sector organisations, (NHS, Local Government, Police Forces etc.). They are part of a UK based large IT Solutions provider who delivers improved outcomes for public services around the world through their software