Junior IT Support Analyst

Junior Applications Support Analyst 1st Line

Bedford - Permanent - Automotive/Finance

Our client is a successful fast-growing SAAS Fintech company based in Bedford providing software for the asset, automotive and consumer finance industries. They partner with a selection of key global clients to provide first class disruptive technologies and solutions.

We are now looking for an ambitious individual to learn and work within the 1st Line Applications Support team. Ideally you will have some experience of a busy applications support environment with a keen interest of the Fintech world and a desire to learn and develop your career in IT.

This role will be customer focussed as well as working with both the development and client implementation teams and will be a fantastic opportunity for career advancement into several IT disciplines.

Key responsibilities:

• Answering customer support tickets and liaising with customers on the telephone/video calls
• Creating and managing customer documentation on our custom platform
• Researching and writing online user guides to facilitate customer self service
• General office administration

Skills & Knowledge required:

• Experience of providing a high-quality customer service via a support desk
• High level of IT literacy and an understanding of software applications
• Customer service aware, owns problems and sees them through to a successful conclusion
• Have an analytical and creative approach to problem solving with the ability to work on your own to fully investigate issues to understand the root cause and suggest long term solutions
• Ability to learn quickly, conscientious & motivated whilst working in a fast-paced environment
• Ambitious team player with a Can Do attitude
• Experience of working under pressure to high standards
• Lateral thinker with the ability to adapt quickly to new challenges
• Fluent in business English language - with clear and confident written and oral skills
• GCSE Grade A-C in English & Maths

This is an excellent opportunity to join a growing team and make a difference within an expanding market leading organisation as such a salary of Circa GBP20k plus benefits and excellent training are all on offer.

TD Group Limited acts as an employment business for interim positions and an employment agency for permanent positions. TD Group is committed to equal opportunity and diversity.