Telephone Customer Service Advisor (Mortgages)

Recruiter
Confidential
Location
Sheffield
Salary
Competitive
Posted
16 Apr 2021
Closes
13 May 2021
Contract Type
Permanent
Hours
Full Time
Nicholas Howard Limited are delighted to be recruiting for a new and exciting role as a Telephone Customer Services Adviser (Mortgages).
Based in Sheffield, the purpose of the role is:
* To identify and develop business opportunities from intermediary relationships via inbound and outbound telephony activity.
* To deliver the highest levels of customer service to all intermediary relationships.
* To act as day to day contact for intermediary relationships.
* To provide detailed case updates & support with existing applications including setting expectations with intermediaries on actions required.
* To deliver agreed lead generation targets.
Primary Objectives of the Role:
* Deliver the highest levels of customer service through the provision of telephony support.
* Demonstrate full understanding of the product suite and sales process.
* Provide support and guidance to intermediaries on complex lending requests and secure their commitment.
* Ensure all communications with intermediaries are professional.
* Establish and maintain effective communication and relationships with all internal management and departments.
* Support Key Account Managers as required to ensure business critical relationships are maintained.
Specific Skills or Knowledge Required:
* Knowledge of the mortgage market is desirable.
* Strong communication and presentation skills are essential.
Specific Previous Experience Required:
* 1 years previous experience working in a sales or telephony role is desirable.
* 1 years experience of working in a mortgage specific business development role is desirable.
To be considered for this position please apply below