Telephone Customer Service Advisor (Mortgages)

16 Apr 2021
13 May 2021
Contract Type
Full Time
Nicholas Howard Limited are delighted to be recruiting for a new and exciting role as a Telephone Customer Services Adviser (Mortgages).
Based in Sheffield, the purpose of the role is:
* To identify and develop business opportunities from intermediary relationships via inbound and outbound telephony activity.
* To deliver the highest levels of customer service to all intermediary relationships.
* To act as day to day contact for intermediary relationships.
* To provide detailed case updates & support with existing applications including setting expectations with intermediaries on actions required.
* To deliver agreed lead generation targets.
Primary Objectives of the Role:
* Deliver the highest levels of customer service through the provision of telephony support.
* Demonstrate full understanding of the product suite and sales process.
* Provide support and guidance to intermediaries on complex lending requests and secure their commitment.
* Ensure all communications with intermediaries are professional.
* Establish and maintain effective communication and relationships with all internal management and departments.
* Support Key Account Managers as required to ensure business critical relationships are maintained.
Specific Skills or Knowledge Required:
* Knowledge of the mortgage market is desirable.
* Strong communication and presentation skills are essential.
Specific Previous Experience Required:
* 1 years previous experience working in a sales or telephony role is desirable.
* 1 years experience of working in a mortgage specific business development role is desirable.
To be considered for this position please apply below