Operations Manager - Potering Services

21000.00 - 24000.00 GBP Annual
20 Apr 2021
18 May 2021
Contract Type
Full Time
ISS is a leading global provider of facility services that complement our customer's workplace. Bringing service to life, ISS uses a unique combination of data, insight and most importantly, our people to make a difference across diverse environments such as offices and factories, airports and hospitals across the world. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Above everything, our passion is people.

Job Purpose:

Reporting to the Head of Portering Services, manage and develop all services within portering ensuring continuity throughout the Soft Facilities Management Services within agreed financial parameters, operating procedures and all legislative requirements covering both operational and personnel training requirements to meet and exceed performance targets.

Key Responsibilities:

To be committed to managing and providing direction, guidance and support regarding the provision of portering, and non-patient movement. Ensuring that employees are able to carry out their roles efficiently, effectively and safely.

To create, maintain and enhance effective working relationships with staff working within the control of the position, other staff within the Trust, Client and individuals in the external environment.

To be the acting Site Manager for all ISS services when either the General Manager or Head of Portering is not on site.

Liaise with operative staff under your control by way of discussions and regular team meetings, i.e. Performance Reviews, Job Chats, accident and other investigations.

The effective supervision, training, motivation, discipline, safety, and general welfare of staff under your control

Order, control, monitor and issue relevant uniform, equipment, materials and other goods required by the staff under your control to carry out their duties effectively & safely.

Person Specification:

Set work objectives for self, teams and individuals enabling Service Level Specifications/Agreements to be met.
Identify staff requirements and assess and select suitable employees in accordance with the Trust and Company Recruitment Policy
Ensure all employees receive relevant inductions and training
Comply with relevant managing absence procedure
Comply with relevant disciplinary, grievance and counselling procedures
Assess and monitor staff turnover and manage effectively through the team
Create and Maintain a Healthy, Safe, and Secure EnvironmentQualifications:

Preferably holding Level 3 or the Equivalent in Management.
Minimum Level 3 in Health & Safety preferred.Experiences:

Three years' management experience, preferably in a multi-functional hospital environment.
Extensive experience in managing staff.
Good verbal & written communication skills.
Good levels of numeracy with an ability to understand budgets, allocations & rosters.
Competent user of Microsoft Office, particularly Word & Excel.

Company Description

We offer you a challenging and exciting career in a large organisation with people at its heart. ISS has an open culture with opportunities to develop, grow and make a difference, for everyone. Our employees share our values and a common passion for people, collaboration and service excellence; an ethos which is embedded into our culture. #entrepreneurship

As an equal opportunities employer, should you require any reasonable adjustments to be made as part of the application process please contact us directly.

Omni RMS is acting as an employment business in relation to this vacancy

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