Support Worker

20 Apr 2021
18 May 2021
Contract Type
Full Time
Recruiting Support Workers to join our Mental Health service in Slough!

GBP19,500 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Hope Place is a new supported accommodation service located in Slough comprising 10 self contained rooms with a staff office on site. The service accommodates and support people who experience moderate to high complex mental illness, many of whom will also have a range of additional and complex needs, for example drug and alcohol misuse issues and personality disorders.
Hope Place provides care and support for 24 hours a day, 7 days a week, including Bank Holidays. The service is covered at night by designated Waking Night staff. Support Workers will be required to work on a rota basis, covering early and late shifts, including at weekends and Bank Holidays.
The service has a focus on enabling and utilise customers' skills. Amongst other responsibilities, the successful candidates will support service users to acquire tenancy sustainment and budgeting skills, encourage and facilitate group activities, socialisation, opportunities for training and employment. This role requires working on a rota basis.

To enable vulnerable people with mental health needs to maximise independent living skills and opportunities for social inclusion as wells as manage their tenancies. To support customers developing the skills needed to move on to other appropriate accommodation with lower levels of support and greater levels of independence.

Key Responsibilities:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Support individuals to manage their prescribed medication
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Carry out H&S and Fire Safety checks in individual rooms as well as communal areas of the building
- Identify and report appropriately any Safeguarding concerns
- Promptly report and follow up maintenance issues
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Skills, Knowledge and Experience
- NVQ Level 2/3 or equivalent or experience in the social care/charity sector
- Practical understanding of mental health conditions and how they impact the life of those affected by them
- Excellent communication skills including a good command of spoken and written English in both formal and informal contexts
- Demonstrable ability to build positive professional relationships
- Experience of working as part of a team
- Good command of MS Office, ability to use computer and learn new systems

- Experience working in mental health
- Experience working in supported living schemes
- Experience dealing with challenging behaviours
For more information or to apply please visit our website