Customer Experience Manager

30000.00 - 35000.00 GBP Annual + Benefits
16 Apr 2021
14 May 2021
Contract Type
Full Time
Zachary Daniels Recruitment are delighted to be partnered with a design led lifestyle business, who are looking to strengthen their customer experience. As such, we are recruiting for a Customer Experience Manager for the online business, based in Oxford.

In the position of Customer Experience Manager for our client based in Oxford, you will be responsible for the following:

Lead, inspire and motivate the team through regular and consistent feedback and regular reviews

Agree relevant KPI's for the team to exceed

Raise the profile of retail customer experience team cross functionally, enabling improvement to functional processes

Implementing sales strategies and feeding back on effectiveness

Work cross functionally to build realistic solutions for customers whilst keeping the team informed of wider activity in the business

Collate and review customer feedback and present to SLT

Reporting to management on a timely basis on progress, common issues and notable successes in the team

Monitoring the performance of team members to ensure best practices are being maintained

Managing complaints through to an effective solution identifying how the customer

About you:

You will have been hands on in managing an online customer care team, preferably within retail
Strong leadership skills and evidence of using KPI's and feedback to measure team performance
An insatiable appetite to deliver outstanding customer service
Evidence of creating and/or improving processes to improve efficiencies
A competitive salary is available for the right person


Zachary Daniels is a Niche, National & International Recruitment Consultancy.

Specialising in Buying, Merchandising & Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade, Leisure & Wholesale Operations | Senior Appointments & Exec | Sales | Supply Chain & Logistics

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