Senior Client Relationship Manager

19 Apr 2021
17 May 2021
Contract Type
Full Time
Our client based in Ilkley, West Yorkshire is looking to recruit a Senior Client Relationship Manager for a permanent position.

Directly reporting to the Head of Client Engagement, the Role will be required to build and nurture a core engagement team to enable effective, high level client services to support our clients. The role will require a complete understanding of our client's products/services offering in order to create a fully multi-disciplinary 'go to market' strategy and approach. A primary focus for the Role will be the ability to cross sell our client's products and services, supporting deliverables with the Head of Client Engagement and working cross-functionally with internal teams, to develop and deliver new initiatives (strategic and tactical) and to achieve business/team objectives. A key objective is to maintain and expand the client relationship to ensure client outcomes are achieved.

Main Duties

?? Develop the Client Engagement strategy into a Relationship plan that contributes to achieving our client's business strategy and revenue targets

?? Supporting the Head of Client Engagement, lead on client relationship/account management to ensure objectives and action points are agreed and delivered

?? Provide support to the Head of Client Engagement to develop and manage strategic planning, operational initiatives, projects and client driven continuous improvement plans

Knowledge/ Skills / Experience

?? Track record/strong knowledge and understanding in Account/Client Relationship Management, within financial, payments services sector

?? Strong commercial experience, ie, Account retention and revenue generation

?? Strategic thinker - ability to use data analysis to accurately present performance and identify key insights to influence future strategy

Interested? Then please send your CV by selecting the "Apply Now" option

A Full Job Description will be provided if you are selected for the next stage. All applications are Private & Confidential and will not be shared with our client without your consent

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