Customer Service Manager

19 Apr 2021
17 May 2021
Contract Type
Full Time
The Role

Customer Service Manager - Sales

One of our high-performing branches based in Lincoln is looking for a customer-focused individual to closely support a selection of highly valued customers, whilst continuously driving sales and performance within the branch.

Jewson has over 500 branches across the UK providing expert advice, reliable service, and the highest quality building materials. As a Saint-Gobain brand, Jewson are part of one of the largest construction companies in the world and have been awarded 'TOP GLOBAL EMPLOYER' 6 years in a row (Apply online only)).

Based at the Deacon Road branch in Lincoln - one of our busiest and largest branches locally - the Customer Service Manager will take ownership for a selection of high-value customers, and support them with their day to day sales orders and activity; providing excellent customer service and guidance whilst ensuring the continual business growth.

What does the role entail?

The Customer Service Manager will be pivotal in managing and developing business opportunities with existing Jewson customers to include:

Responsibility for managing core customers, ensuring business growth through providing excellent levels of service
Create close working relationships with large contract customers, as well as across the business
Work with suppliers and other colleagues to continuously develop sales opportunities
Continuously liaise with branches and customers to ensure expectations are being met at all times
Deliver plans to organise, achieve and exceed sales plans, sales and margin targets
Be constantly aware of Market Conditions and use initiative to react decisively and positively to change.We would love to hear from you if you can demonstrate the following skills and experience:

Have fantastic Customer Service Experience and know what great service looks like, sounds like and feels like. That's really important to us.
Are able to interpret and react to financial data
Have excellent communication skills and strong business acumen
Are pro-active, flexible and able to deliver with a high level of accuracy
Have knowledge and understanding of Health & Safety regulationsFirst and foremost we always want to recruit talented people that align well with our values and way of working; we innovate, we collaborate, we're agile, we act with entrepreneurial spirit, and we're supportive of and close to our customers. Does this sound like you?


We offer some fantastic benefits including:

31 days holiday (including bank holidays)
Working for a company who have won "TOP GLOBAL EMPLOYER (Apply online only)"
A defined contribution pension scheme.
Flexible Holiday buy-sell scheme (allowing up to 3 days holiday to be bought or sold).
As an employee you are automatically covered by the Saint-Gobain Life Assurance Scheme.
Staff discounts on high street and leisure activities and various other benefits.If you're up for a new challenge, we would love to hear from you!

We are an inclusive employer and keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything else that makes you, you!

We believe that working in a diverse business can be more enjoyable, teams can be more innovative, and make better decisions. We already employ many fantastic people from diverse backgrounds, but we still want to do more.

So, we are on a mission to make Saint-Gobain inclusive and accessible to all, with role models for you to look up to and learn from, no matter who you are!

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can't guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen.

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