Junior Technical Services Engineer / IT Support Engineer

Junior Technical Services Engineer / IT Support Engineer

Location: Corby, Northamptonshire (flexible working available and home-based during COVID)

Salary: £22,500.00 per annum

Full Time

Permanent 

Closing Date - Tuesday 11th May 2021

About us 

The CMI works with business and education to inspire people to unleash their potential and become skilled, confident and successful managers and leaders. In fact, CMI has more than 60,000 people training to be better leaders right now across our partnership network in the UK and internationally. 

Backed by a unique Royal Charter, CMI is the only organisation able to award Chartered Manager status - the ultimate management accolade, which is proven to boost individuals’ career prospects, management capability and impact in the workplace. 

CMI’s thought leadership, research, events and online resources provide practical insight about critical issues for its 100,000 plus members and any professional looking to improve their results; create diverse high-performing teams and nurture the next generation of managers and leaders. #BetterManagers. 

Role Details

We have a number of exciting vacancies for Junior Tech Services Engineers at CMI to support our tech services (applications and infrastructure), including fulfilling colleague requests, resolving service failures, and carrying out both routine and preventative maintenance on all devices, including servers, databases and network infrastructure. 

This role is to be split between project and BAU (Business as Usual) work to support the existing technology services within the organisation, but also encompasses other capabilities associated with the ITIL Framework, including Service Design, Service Transition and Continual Service Improvement. 

Objectives: 

• Create and review procedures and documentation pertinent to Tech Services. 
• Triage and resolve incidents, problems and requests raised within Tech Services. 
• Support, manage, administer the network infrastructure, servers, client devices and applications, including support, installation, configuration and analysis. 
• Create Service Designs for new and changed services, and transition them to live ensuring minimal disruption to the business and customers. 

Who we are looking for: 

• Good analytical skills and ability to resolve simple technical issues in a timely manner. 
• Must be very security conscious and do all it takes to avoid sensitive data falling into wrong hands. 
• You’ll ideally have experience in the implementation, management, maintenance and troubleshooting of infrastructure, including switches, routers, servers, desktops, laptops, chromebooks, mobile devices, and other service components. 
• Experience with liaising with Managed Service Providers and suppliers in advantageous.
• Ideally hold experience with GSuite, Apple and Microsoft solutions 
• An educational background in a computing-related subject or previous personal and/or commercial experience is preferred. 
• Enthusiasm for new technologies and driving business outcomes 
• Excellent team working skills 
• Someone who will live CMI’s values, professional, passionate, progressive and practical 

Benefits Overview and GDPR 

Coming to work at CMI not only means joining a dynamic and ambitious organisation, it also means collaborating and sharing a passion for our mission. We know the importance of fresh ideas and encourage new perspectives. 

We are a not for profit, Sunday Times top 100 employer offering an engaging, flexible and collaborative culture with a wealth of opportunity for professional development. Not forgetting our dog friendly offices! Some of our competitive benefits include 32 1/2 days’ holiday, flexible approach to working, CMI membership, healthcare cash plan and stakeholder pension scheme to name a few! Our Platinum Accreditation with Investors in People, awarded in 2020, shows just how passionate we are about creating a supportive and inclusive space for everyone in the CMI family. 

We reserve the right to close this vacancy earlier than advertised should we receive a high number of suitable applicants. 

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