Customer Support Advisor (French / Spanish Speaking)

Recruiter
Confidential
Location
Cheshire
Salary
20500.00 - 21000.00 GBP Annual
Posted
12 Apr 2021
Closes
10 May 2021
Sectors
Multi lingual
Contract Type
Permanent
Hours
Full Time
Located in Sale, Trafford, we are currently working alongside a established manufacturing firm who due to internal changes are now looking to appoint a French and Spanish Speaking Customer Support Advisor.

Purpose if the role:

* To support proactively & reactively the French and Spanish sales department and to be the crucial link between the company and the French and Spanish customers

* To deal with any enquiries and needs from existing & new customers and to deal with administration of sales.

Below you will find a break down of the main duties and responsibiliteis within this role:

* Providing help and advice to customers on products and services

* Organising the production and dispatch of items

* Communicating with customers by telephone and e-mail

* Processing orders accurately on to a computerised system and sending out order acknowledgements

* Collating all paperwork in preparation for invoicing

* Generating costsheets and sending quotes to customers

* Support the marketing activity via blog and mailer translation

* Liaising with freight companies

* Investigating and solving customers' problems

* Handling customer complaints

* Making accompanied sales calls

* Providing help and advice to customers using Company products and services

* Communicating courteously with customers by telephone, email, letter and face to face

* Handling customer complaints

Overall this is a great opportunity to join a growing and well established manufacturing company. If you would like a more comprehensive overview of the role and to assess your suitability, please feel free to contact David at Davinci for an informal discussion. The services advertised on behalf of Davinci Skilled and Technical Ltd are those of an employment agency

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