Customer Service Account Manager - Installations

13 Apr 2021
11 May 2021
Contract Type
Full Time
Customer Service Account Manager - Installations
GBP22,000 per annum
Monday to Friday 8am to 4.30pm / 9am - 5.30pm
Trafford Park
Permanent Position

The Candidate

Previous experience working in Manufacturing or Production would be highly advantageous
Strong experience in Customer Service is essential
Experience with installations / fitting or similar would be beneficial
Excellent verbal/written communication skills
Strong organisational skills
Ability to prioritise, multitask and meet deadlines
Attention to detail
Proactive and self-motivated
Ability and confidence in decision making
Must be able to use own initiative
The Role

You will be responsible for supporting the clients and operations team through the installation process. Duties will include...

Contacting clients to ensure satisfaction after fitter/painter appointments
Dealing with and resolving client complaints
Reporting on failed installations, and liaising with clients/factory/planning
Updating Daily fit and remedial report
Referring to field team for site inspection when necessary
Respond to and deal with installation enquiries
Ad-Hoc duties as required
The Company

Our client is currently looking to recruit an Installations Account Manager for their office in Trafford Park reporting to and working with senior executives within the business. This is a permanent role and with a well-established, privately owned company with ambitious expansion plans.

Proman acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.

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Proman recognises the value of a diverse workforce that reflects the multitude of different people in our society. We welcome applications from people of all backgrounds and characteristics including individuals with disabilities and those from BAME communities