Commercial Credit Controller

Recruiter
Confidential
Location
Worcester
Salary
Competitive
Posted
13 Apr 2021
Closes
11 May 2021
Sectors
Accountancy
Contract Type
Temporary
Hours
Full Time
Job Role: Commercial Credit Controller

Location: Worcester

Contract Type: 3 month Fixed term contract

Job Sector: Finance

Hours: 35 hours per week

As a Credit Controller you will contribute to our vision of being the favourite residential property manager, as recognised by others by:

• Ensuring the timely arrears chasing of customer debt through first class customer service, whilst maintaining strong communications with internal departments.

The Credit Controller reports into the Credit Control Team Leader

About You

You are professional in your approach to dealing with issues and employees and have knowledge of Commercial Property debt procedures an advantage

Having strong organisational or administrative skills with attention to detail means you have a methodical approach which is focused on delivering outstanding customer service for the team and Clients.

Being strong in IT skills including Word, Excel and Outlook essential, and having knowledge of 'Qube' software will be considered an advantage

About Us
FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home.

Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.

Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance.

Main Responsibilities

Collection of rent service charge and other property-related debts overdue via telephone or email communication
Send reminder letters for overdue debt in accordance with procedures
Maintain the debtor escalation process
Aged debt reporting with responsibility for reducing debtor days
Report to Property Manager appeals against debt demands
Liaise with credit management agency on instruction of Property Manager
Liaise with Finance in respect of customer credits or refunds agreed with Property Manager when required
Our Values

Friendly - We look out for people's best interests, and show them we care by dealing with them in a warm and friendly manner.
Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
Respectful - We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times.
Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of service.
Trustworthy - We're always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments

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