Consultant Training & Support Co-ordinator (German Speaking)

28000.00 - 28500.00 GBP Annual + plus great benefits
13 Apr 2021
05 May 2021
Multi lingual
Contract Type
Full Time
Our client is recruiting a German speaking Training & Support Co-ordinator on a fixed term contract (12 months).

Working as part of the Global Sales Department, this role contributes to the growth and success of the company's consultant base (and associated sales income for the company) by working as part of a team who are:

Recruiting, assisting and supporting UK and German Consultants (currently about 3000 in total)
Developing the UK and German Consultant base in support of the UK sales budget
Supporting the Global Sales Operations Manager and working closely with other Training and Support Coordinators.Key Responsibilities:-

To understand and uphold all company policies and procedures, supporting Consultants in doing the same, and recommending improvements and amendments as appropriate
To build supportive relationships with UK and German Consultants, encourage business development and visit Consultants in the field as and when required.
To understand all aspects of products and programmes, and be familiar with the role of the Consultant.
To respond to email/telephone enquiries and complaints from UK Consultants/customers in a timely and professional manner, both verbally and in writing.
To administer, oversee and undertake the Consultant selection, training and accreditation process, including taking referrals from sponsors and recommending if applications should go forward.
To develop and maintain the complaint process and if necessary gather evidence towards Consultant termination
To book and liaise with venues for all Consultant training days, and other Consultant events, and ensure all materials and resources required are prepared in advance.
Attend these meetings and follow up on action points as required
Deliver face to face and virtual company specific training days, locally and regionally across the UK/ROI (and Germany where required) on a regular basis to new Consultants.
Support content creation for training events.
To provide information and reports on Consultant sales activity as required to manager and Head of Sales (Owned Markets)
To maintain Consultant details in IFS
To support the Regional Managers in developing geographical areas that are not adequately covered by Consultants, encouraging Consultants to develop and/or into new areas
To research, prepare and submit text for communication to the Consultants and Company via various media - Insider, Top Tips etc.
To monitor activity on social media, advising the appointed moderators and recommending any actions as necessary
To compile team policies and procedures elements for the CTSC jobholder team
To assist and cover for other members of the Consultant training and support team as circumstances require, working as a supportive team member.
Undertake other duties and tasks that from time to time may be allocated to the jobholder that are appropriate to the grade of the job
Comply with all relevant internal rules, policy and procedures, including those relating to Health and Safety, Data Protection etc, and all those contained within the issued Employee Handbook.
You are responsible for effectively implementing communicating and maintaining a food safety culture that supports the realisation of safe product as outlined within the FSSC22000
You must ensure all activities relating to food safety management system are adequately resourced and that all personnel carrying out activities that have an impact on food safety are adequately trained and competent
You must also ensure conformance to the company's food safety policy at all times champion good manufacturing practices and behaviour's and ensure all designated food safety objectives are realised
Promote and demonstrate the company's core values and behaviours To be considered, you will need to be educated to a general GCSE standard as a minimum and some vocational qualification in Customer Services is desirable.

It is essential that you have effective German language skills - both verbal and written, and you will also need solid customer service experience. You will have strong organisational skills, and be IT literate with a good knowledge of MS Word, Excel and databases. This is a lovely opportunity to join a global brand who offer an excellent work environment and lots of benefits, so if you feel this could be you, email your CV now

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