Customer Service Roles - 1:45pm to 10pm - Monday to Friday

Recruiter
Confidential
Location
Corby
Salary
Competitive
Posted
13 Apr 2021
Closes
11 May 2021
Contract Type
Permanent
Hours
Full Time
This is an unique opportunity to work in an office environment, working from 1:45pm to 10pm. This is traditionally a shift only available for industrial work.

Due to growth within the company , we are looking for a number of Customer Service Adviser to work in a busy call centre, this will be a new team looking after their North American Customers.

You will be dealing with a variety of calls, previous customer service experience is required this would ideally be telephone based but could be from a face to face customer service roles such as retail or hospitality.

The successful candidate will be customer focused, have soft selling skills, a structured approach to hitting goals and deadlines, excellent telephone communication skills and the ability to work under pressure.

A good degree of computer literacy is a must alongside previous customer services experience.

So if you are looking for an opportunity with a leading global brand. Have a good degree of computer literacy and effective problem solving skills. Then this is the role for you!

Location - Corby
Salary - GBP19,513 plus the opportunity to earn bonus, would have the opportunity to increase your earnings with further training
Hours of work - 1:45pm to 10pm Monday to Friday
Free parking
25 days holiday increasing with length or service
Subsidised canteen and free tea & coffee
Company Pension SchemeYour duties would included

Supporting customer's requests via inbound calls you will be expected to-

Take ownership of customer queries and follow through to completion
Identify and order spare parts and accessories, provide self-help advice and book service visits in addition to promoting extended warranty products
Respond rapidly to all inbound customer traffic observing the current Service Level Agreements
Deliver first class quality customer service
Promote products and services with the aim of generating income for the business and improving customer loyalty. This may include the selling of repair plans, extended warranty and accessories where appropriate
Adhere to company processes, procedures, policies and standards
Maintain effective working relationships We do have other shifts available, you can call (phone number removed) for more details

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website