Customer Support Specialist

Recruiter
Confidential
Location
Chelmsford
Salary
22000.00 - 30000.00 GBP Annual
Posted
09 Apr 2021
Closes
07 May 2021
Contract Type
Permanent
Hours
Full Time
Customer Support Specialist - Chelmsford

Salary: GBP22,000 - GBP30,000

The Company

Our company are the UK's largest of its kind, and number one independent 4 x 4 dealership who are seeking a Customer Support Specialist to join their state of the art dealership.

The Role

This role will be providing an all-round customer experience and keeping track of reviews and satisfaction. You will be dealing with all customer queries and trying to resolve any concerns.

Role Responsibilities:

Respond to customers queries in a timely and accurate way, via telephone , email or chat
Identify customer needs and offer any required support with their purchase
Manage the appropriate methods in obtaining feedback on overall customer experience and satisfaction
Share overall customer feedback findings with relevant colleagues
Monitor customer issues via reviews and reach out to provide assistance
Follow up with customers to ensure any outstanding issues are resolved

Essential Skills & Requirements:

Experience in similar role
Excellent communication skills
Logical thinking to provide answers to customers questions as well as resolutions for various issues
Use own initiative and work independently
Microsoft office competent
Clearly spoken, warm, empathetic and friendly approach with a professional manner

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003