Customer Contact Centre Advisor

12 Apr 2021
10 May 2021
Contract Type
Full Time
Group1 Automotive

Customer Contact Centre Advisor - Full Time

Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service?

If the answer is yes to the above then we want to hear from you! Our Contact Centre in Chelmsford is looking to recruit new Customer Contact Centre Advisors to join its Outbound and Inbound Customer Care Team.

The Outbound and Inbound teams are reaching out to customers booking appointments for them to come in to the centres and service their vehicle or review options to purchase a new one.

About the position

The successful candidate for our Customer Contact Centre Advisor position will have previous experience in a similar role and proven customer service skills.

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Customer Contact Centre Advisor position involves:

Maintain regular contact with our customers to advise them of key moments in their vehicle ownership, and introduce them to other offers that will be of interest to them.

Accurately maintain and update the company's customer and vehicle CRM database.

Manage outbound calls on behalf of the dealership network.
Identify to the Customer Support Team Manager, areas in which there is a potential for improvements in efficiency, business opportunity, and other general good practice.

Always deliver service
Maintain a high standard of current product, process, and system knowledge.
Adopting a sales approach regarding upsell.
Maintaining good housekeeping standards and orderly administration of your work.

About our requirements

We expect you to demonstrate some skills that will prove very beneficial in the position, including:

Customer awareness.
Determined nature
Ability to work to deadlines and targets.
Strong teamwork skills.
Confident and professional communication skills.
About us

The Group 1 Automotive network is a well-established and growing automotive group in the UK, with offices also in America and Brazil. Group 1 Automotive is the 9th largest dealer group in the UK, representing Barons Group, Beadles, and Think Ford. All dealerships in the Group 1 Automotive network offer fantastic career opportunities, state of the art resources, training and competitive earnings packages.

If you see yourself in the above position and would like to find out more about what it is like to be part of the Group 1 family, we'd like you to apply now