Remortgage Team Manager

Recruiter
Confidential
Location
Cardiff
Salary
Competitive
Posted
12 Apr 2021
Closes
10 May 2021
Sectors
Legal
Contract Type
Permanent
Hours
Full Time
Our client has been providing expert legal services to the residential property market for over 20 years'. A vacancy has arisen for a Remortgage Team Manager to join their hardworking and dedicated conveyancing department.
The ideal candidate will possess demonstrable relevant experience, have a proven track record in the areas required for this role, and possess excellent communication skills. You will also be computer literate and a confident user of Case Management Systems and Microsoft Office.
As a Remortgage Team Manager you will undertake the general management of remortgage supervisors and the team to ensure performance requirements are met as well ensuring things function smoothly on a day-to-day basis.
The ideal candidate will possess the following skills and qualities:
* Demonstrable relevant experience
* Hold a CILEx qualification
* Proven track record in the areas required for this role
* Possess excellent communication skills
* Have good time management
* Organisational and problem-solving skills
* Computer literate and confident user of Case Management Systems and Microsoft Office including Word, Excel, Powerpoint and Outlook
Qualifications Required (Desirable/Essentials):
* GCSE, or equivalent in Maths and English with a minimum grade C
* A levels, or equivalent, in Maths and English with a minimum grade C
* CLC Licence for Property Lawyers
* SRA Certificate
Your duties as a Remortgage Team Leader would be:
* General management of remortgage supervisors and the remortgage team to ensure the team meets the performance requirements of the business and function smoothly on a day to day basis
* Ensuring suitable resource is available within the remortgage department to ensure adequate supervision and support throughout the department
* Ensuring processes are fit for purpose and meet the needs of the business making recommendations for improvement. The Remortgage Manager will have ultimate determination over all remortgage Conveyancing matters.
* Taking responsibility for quality control and review process and oversee complaints received by the remortgage department
* Owning production of both internal and panel MI including SLA performance for both our senior management team and partners using CMS systems and panel management software
* Analysing of MI to monitor performance and make recommendations
* In order to manage overflow volumes in our remortgage department Conveyancing Direct maintains a panel of law firms who will take a number of remortgage instructions each month. Panel management including performance, complaints, distribution of instruction/capacity, firm appointments, governance as well as other activities
* Managing the relationship and attend meetings with our partners and panel firms as required
Salary and Rewards Package:
* Salary: Dependent on experience
* Bonus scheme
* Pension
* Life Insurance
* Free onsite parking
* Birthday day off
* 25 days annual leave plus bank holidays
Hours:
Full Time, Permanent
Location:
Cardiff, Wales
Key Words:
Remortgage, Team Manager, Team Leader, Conveyancing, CILEx, Computer Literate, Time Management, Organisational, Problem Solving, Case Management Systems, Microsoft Office, Word, Excel, Powerpoint, Outlook, Cardiff, Wales

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