Service Delivery Manager
Service Delivery Manager
My client is looking to recruit an Service Delivery Manager who will be responsible for overseeing a number of key ITIL processes that support Service Operations within the Technology department. They will own these ITIL processes to enable the delivery of a high-quality service to end users and ensure Service Support processes are in place to meet Technology directorate and business needs.
Key responsibilities
*Process Owner responsible for ensuring that assigned ITIL v3 processes are fit for purpose. The Process Owner's responsibilities include sponsorship, design, and continual improvement of the process and its metrics.
*Operations Manager will ensure Incident, Change & Problem Management processes are adhered to across the Technology department, supporting the Process Owners and feeding back to drive continual service improvements
*Liaise with the Senior Leadership Team across the business to provide them updates, capture their requirements/requests and feed that back into the Technology Team.
*Be the champion for the end customer. Represent the Technology team to the stakeholders across the various platforms through regular communication and training sessions.
*Take ownership of complex support issues and act as a point of escalation to the wider technology team when required.
*Take part in the 'Technical Design Authority' and 'Change Advisory Board 'processes on a regular basis.
*Provide cover and assistance for the other managers in the team as and when required.
*Log, process and escalate more complex tickets to third-party providers and maintain ownership to ensure progress is made.
*Provide input and help develop the wider technology strategy working alongside the Technology Senior Leadership Team.
*Work closely with the Technology teams to ensure process adherence and the delivery of an excellent customer service experience.
*Participate in all active Technology projects representing the end users, attaching ITIL Processes and ensuring smooth delivery of changes.
*Support Service Design &Transition Processes and provide sign off for their respective process ownerships
This is an excellent opportunity for the right person to join a challenging and exciting role. Please apply ASAP for further information and an informal conversation.
Service Delivery Manager
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business