Leisure Duty Manager – No.1 Water Sports Aqua Park – Contract

Are you a leisure management candidate, ideally with water sports experience? Do you have a genuine love of the outdoors and active outdoor hobbies? If you would like to be working outdoors this summer, managing a small friendly team and having a heap of fun this is the role for you!

Role Info:

Leisure Duty Manager – No.1 Water Sports Aqua Park (Contract)
West Thurrock, Grays, Essex
£12.30 per hour + Family and Friends Sessions on the Aqua Park, Discounts on Water Sports Clothing, Employee Reward Scheme with Love2 Shop Vouchers, summer social events with team members, Pension Scheme, Free Parking and excellent transport links.

This is a Fixed Term Contract for the Summer Season from 1st May 2021 until 26th September 2021. This is an onsite operational role. You must be able to commit to the full-length of the contract and available on a 7 day a week rota.

Who we are:

We are the UK's most exciting Aqua Park operator featuring the largest collection of bespoke big impact water obstacles, where customers can climb, bounce slide and splash their way around the course, having fun with friends and family.

We have a very strong safety culture. We are industry leaders, instrumental in creating the Aquaparks Steering Group in the UK. This is a safety and best practice forum for operators in the UK and Northern Ireland.

This is a family run business, where we fully train and develop people to undertake their roles.

About the Role:

Day to Day:

+ Supervise the Customer Service function, including the reception area, where customers check in to the park.
+ Manage the Lifeguarding team ensuring that customer safety is our first priority.
+ Manage a shared email customer service inbox dealing with customer enquiries.
+ Ensure that equipment and facilities are inspected and records kept.
+ Act as a first point of call for both employees and customers to resolve day to day issues onsite.
+ Keep calm under pressure and lead a team.

About You:

+ Ideally higher education, possibly Sports/Leisure/Tourism related
+ A minimum of 1 years’ work experience, ideally in customer service, lifeguarding, or leisure*
+ Experience of planning, managing and coordinating activities, or the work of others especially managing rotas
+ A genuine love of the outdoors and active outdoor hobbies, which could
be Open Water Swimming, Sailing, Cycling, Water Polo, Triathlons, Football, Rugby, Hockey, or many others.

*If you don’t have a Lifeguard background you must be confident in the water, able to swim 400 metres with a sense of urgency and able to tread water for a minimum of 2 minutes. Open water swimming experience is an advantage, but not essential

You will also have some of the following qualifications:

+ NPLQ National Pool Lifeguard, OWL Open Water Lifeguard, NBLQ National Beach Lifeguard.
+ FAW First Aid at Work
+ RLSS TA Royal Life Saving Society Trainer Assessor
+ Swim Teacher qualifications
+ Coaching qualifications

Other information:

+ You will need to undergo a DBS check, or enable us to re-check you online, if you are already registered with the update service.
+ You need to have the right to work in the UK.
+ You must provide provide details of two referees.

You must be free for a summer seasonal contract and able to travel to work at Lakeside Thurrock, or willing to relocate for the summer.

You may have worked in the following capacities:
Leisure Duty Manager, Fitness Duty Manager, Gym Duty Manager, Soft Play Duty Manager, Leisure Centre Customer Services, Water Sports Manager, Lifeguard, Swim Centre Customer Service, Aquapark Customer Services, Swimming Pool Manager.

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.