Senior Service Designer
We are looking for Senior Service Designers who ???
have experience designing user-centred end-to-end services
have substantial experience applying user research and data to make design decisions, and who can explain them in a way that others understand
can engage multi-disciplinary teams in a user-centred design process, actively seeking diverse views
can share design ideas quickly through sketching or prototyping
have experience consulting regularly with senior stakeholders to provide analysis and recommendations
can iterate digital service design for complex situations and difficult, technical processes
SOUNDS LIKE YOU? Then click APPLY NOW. We'd love to hear from you!
DWP. Digital with Purpose.
DWP is the largest government department. We provide services and support to over 22 million people, and make payments worth over GBP195bn every year.
There are over 110,000 colleagues and agents working with us and, right now, helping us lead the response to Covid-19.
We're driven by an extraordinary purpose. In DWP Digital we're transforming the products and services we deliver to make them work better for the people who need them.
As a service designer in DWP Digital you could be helping support people to into work, helping them get financial support, plan for their retirement, or working on a number of other user-centric services.
And our pension offer is amazing - with circa 27% contributions from your employer - so you're working towards a better future for you and your family while you're helping to create better futures for millions of others in the UK.
We also want to ensure our people have a really good work/life balance. You'll enjoy the benefits of flexible working, including flexi time which means you can manage how and when you work and also take extra days off.
Design. Work. Projects.
We want talented Senior Service Designers to understand end-to-end user journeys and whole services,identify service patterns and use prototypes to test services.
Working alongside other Designers, Researchers and Product Owners, you'll design services that work for the people who use them. You'll make things easier and simpler for our users and reduce operational cost.
Ideally, you are a user-centred design professional with experience in leading the design of end-to-end services, which deliver user needs and meet business objectives.
Those who specialise solely in the design of IT Systems may find it difficult to demonstrate all the essential skills described.
You will work in a highly collaborative way to create quality service design deliverables, including experience maps and service blueprints. You'll use research findings, data, insight gathering and lead on concept generation to define the customer journey and articulate the vision for our products and services to different stakeholder groups.
We also want you to take the lead on workshops, drive actionable outcomes and collaborate across multidisciplinary teams to understand user behaviour and feedback.
Details. Wages. Perks
You'll join our team at our digital hub in Blackpool.
However, we currently have all have the tech and tools we need to enable our people to work flexibly, and many of us are working remotely at the moment due to COVID-19.
We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.
In return for your skills we offer competitive salary up to GBP59,589p.a., a brilliant civil service pension with employer contributions circa 27%, and a generous leave package.
We have a broad benefits package built around your work-life balance which includes:
Flexible working and family friendly policies
Volunteering and charitable giving
Discounts and savings on shopping, fun days out and more
Interest-free loans to buy a bike or a season ticket
Sports and social activities
Learning and development, including coaching, mentoring & accreditation
Shortlisted for a Best Place to Work in Digital Award
Career progression opportunities and lots more
CLICK APPLY for further information and to start an application on Civil Service Jobs
have experience designing user-centred end-to-end services
have substantial experience applying user research and data to make design decisions, and who can explain them in a way that others understand
can engage multi-disciplinary teams in a user-centred design process, actively seeking diverse views
can share design ideas quickly through sketching or prototyping
have experience consulting regularly with senior stakeholders to provide analysis and recommendations
can iterate digital service design for complex situations and difficult, technical processes
SOUNDS LIKE YOU? Then click APPLY NOW. We'd love to hear from you!
DWP. Digital with Purpose.
DWP is the largest government department. We provide services and support to over 22 million people, and make payments worth over GBP195bn every year.
There are over 110,000 colleagues and agents working with us and, right now, helping us lead the response to Covid-19.
We're driven by an extraordinary purpose. In DWP Digital we're transforming the products and services we deliver to make them work better for the people who need them.
As a service designer in DWP Digital you could be helping support people to into work, helping them get financial support, plan for their retirement, or working on a number of other user-centric services.
And our pension offer is amazing - with circa 27% contributions from your employer - so you're working towards a better future for you and your family while you're helping to create better futures for millions of others in the UK.
We also want to ensure our people have a really good work/life balance. You'll enjoy the benefits of flexible working, including flexi time which means you can manage how and when you work and also take extra days off.
Design. Work. Projects.
We want talented Senior Service Designers to understand end-to-end user journeys and whole services,identify service patterns and use prototypes to test services.
Working alongside other Designers, Researchers and Product Owners, you'll design services that work for the people who use them. You'll make things easier and simpler for our users and reduce operational cost.
Ideally, you are a user-centred design professional with experience in leading the design of end-to-end services, which deliver user needs and meet business objectives.
Those who specialise solely in the design of IT Systems may find it difficult to demonstrate all the essential skills described.
You will work in a highly collaborative way to create quality service design deliverables, including experience maps and service blueprints. You'll use research findings, data, insight gathering and lead on concept generation to define the customer journey and articulate the vision for our products and services to different stakeholder groups.
We also want you to take the lead on workshops, drive actionable outcomes and collaborate across multidisciplinary teams to understand user behaviour and feedback.
Details. Wages. Perks
You'll join our team at our digital hub in Blackpool.
However, we currently have all have the tech and tools we need to enable our people to work flexibly, and many of us are working remotely at the moment due to COVID-19.
We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.
In return for your skills we offer competitive salary up to GBP59,589p.a., a brilliant civil service pension with employer contributions circa 27%, and a generous leave package.
We have a broad benefits package built around your work-life balance which includes:
Flexible working and family friendly policies
Volunteering and charitable giving
Discounts and savings on shopping, fun days out and more
Interest-free loans to buy a bike or a season ticket
Sports and social activities
Learning and development, including coaching, mentoring & accreditation
Shortlisted for a Best Place to Work in Digital Award
Career progression opportunities and lots more
CLICK APPLY for further information and to start an application on Civil Service Jobs