Clinical Administrator Clinical Operations Manager

1 day left

Recruiter
Confidential
Location
Wolverhampton
Salary
35000.00 - 36000.00 GBP Annual
Posted
08 Apr 2021
Closes
06 May 2021
Contract Type
Permanent
Hours
Full Time
Clinical Administrator/ Customer Service Lead : Clinical Operations Manager

Salary: From GBP35K

Job requirements

1. Good IT knowledge.

2. Good Knowledge of the UK Health system.

3. Good knowledge of medical terms and conditions.

4. Excellent communication skills.

5. A confident candidate with good problem solving and teamwork skills.

6. Ability to work flexibly covering different roles initially.

7. To be able to help cover different shift times - some evening and weekend work required.

For the customers

1. Manage all customer service enquiries.

2. Manage all prescription queries.

3. Tech-trouble shooting.

4. Rebook patients.

5. Deal with a cancel appointment request and all minor complaints.

6. Inform patients of the complaints process if wanting to officially complain, Courtesy follow-up calls at the doctor's requests to see if needs further input from CheckUp Health.

For the doctors

1. Complete and liaise with the clinicians about any clinical admin forms such as referrals, notification of infectious diseases etc.

2. Tech-trouble shooting.

3. Respond to any Clinician cancellation of clinics by contacting registered clinicians to cover, if not having to rebook patients and add extra clinics if necessary.

4. Monitor demand - if high have the ability after agreement with the Medical director of adding extra clinics at short notice to enable flawless service provision.

5. Will need to manage and cover all Clinicians annual leave requests.

Administrations

1. Monitor and collate patient feedback, monthly share any positive feedback.

2. Pass any constructive negative feedback to the designated Clinical Lead.

3. Assist project development by continuously appraising IT system highlighting need for change and improvement.

4. Report and patient safety issues or concerns.

5. Manage other admins in the team and ensure good rota coverage of clinicians.

6. Aiding in pathway/template designs, aiding with marketing plans and discussions and an interest in taking over some project lead/ management work would be an advantage.

Package includes

1. Flexible working.

2. Competitive rates of pay

3. 28 Days Annual Leave.

4. Pension contributions.

5. Free subscription to CheckUp Health for you and your family.

6. Advert closes 30th April 2021