Client Adviser

About Migrant Help:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. This includes understanding the importance of having a work life balance, offering enhanced family friendly provisions, additional holiday entitlements, Perkbox benefits and a non-contributory pension scheme.

Scope of the Role:

• Work as part of the Asylum Services team providing advice, guidance, assistance to complete support applications and briefings to eligible asylum seekers
• To contribute to the overall success of the Organisation in accordance with Migrant Help's aims and objectives, by providing high quality service to clients

Main Duties & Responsibilities:

• Provide advice and support to asylum seekers, within the specification of the Grant Agreement and Contract with the Home Office
• Provide a support service to asylum seekers to complete asylum support application forms (ASF) for support under Section 95 and Section4 of the Immigration and Asylum Act 1999
• Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within required timescales
• Provide outreach for vulnerable clients and those with additional support needs, by appointment, at designated locations, as required by the Regional Operations Manager
• Provide telephone advice as may be required and support the telephone advice line by assisting clients to complete asylum support and Section 4 applications by telephone and by appointment
• Assist clients to notify the authority of prescribed change of circumstances
• Provide guidance on immigration related matters advice within the scope of the relevant Office of the Immigration Services Commissioner (OISC) accreditation level
• Provide advice on general matters e.g. sign-posting
• Provide advice on Voluntary Assisted Return
• Liaise and cooperate with relevant statutory and voluntary agencies on behalf of service users as necessary
• Act as a contact with the Home Office, Social Services, Healthcare Professionals and other relevant agencies for applicants with additional support needs.
• Deliver key touch point briefings to a high standard so that applicants fully understand the information provided. Ensure that information books are given out accordingly.
• Provide information to service users in a timely manner, being aware of other appointments, dispersal date.
• Make contact with dispersal accommodation providers and other relevant agencies, providing letters as appropriate, to ensure vulnerable clients are appropriately supported in their dispersal area.
• Link Asylum Seekers and Failed Asylum Seekers with other relevant organisations
• Keep full accurate and up-to-date case records , complete case follow up within the requisite time scales and undertake any necessary administrative tasks
• Ensure accurate records are kept, especially on Ellis
• Participate in rota duties on a planned or ad hoc basis as may be required to cover telephone advice line out of hours service
• Respond flexibly to provide cover for all other operational activities.
• Attend and participate in team briefs and meetings
• Keep up to date with legislation and the impact it may have on service users.
• Participate in the Performance and Development Review (PADR) appraisal process
• Participate in all mandatory training and training identified in the PADR process
• Undertake any other duties which may be assigned from time to time

Benefits:

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work these include:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.