Contact Centre Advisor
- Recruiter
- Confidential
- Location
- Bristol
- Salary
- Competitive
- Posted
- 08 Apr 2021
- Closes
- 09 Apr 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Against the backdrop of a global pandemic, Nisbets have once again proven their ability to innovate and diversify in response to market challenges and continue to build a strong and stable business. Our ambitions are strong as we continually seek out opportunities in new markets to expand and grow our brand, and we have done this very successfully. To service these new markets and anticipating a huge surge in demand once the hospitality industry opens up again, we need to add to our talented and award-winning Customer Contact Team.
We recognise that people are our biggest asset and we aim to offer a supportive work environment in which colleagues can thrive. That's why you'll work a set shift pattern each week for 38.75 hours, Monday to Friday. No weekend or evening working! You'll have a dedicated buddy when you join and be offered continual training and opportunities to develop and progress your career.
If you are passionate about customer experience, love to solve problems and want to work for a forward thinking, entrepreneurial business, please do get in touch.
So, what will you be doing?
* Resolving post sale customer queries received via various channels e.g. Phone, email, web chat, social media
* Living by our values to build and maintain our reputation for service excellence
* Using your natural personality to engage with our customers, we do not believe in scripts!
* Updating customer accounts and ensuring the systems are accurate
* Exceeding our customer's expectations by tailoring solutions through great communication and building strong rapport
What are we looking for?
* Previous customer service experience with a passion to get problems resolved.
* An excellent telephone manner with strong verbal and written communication skills.
* A hardworking and engaging approach to your work, with the ability to work at pace.
* Have developed good IT skills and able to quickly learn new systems.
* Positive and enthusiastic in your demeanour
We welcome applications from all sectors of society as we recognise that being a diverse organisation brings countless benefits and opportunities. Please note: closing date for applications is 16th March 2021
We recognise that people are our biggest asset and we aim to offer a supportive work environment in which colleagues can thrive. That's why you'll work a set shift pattern each week for 38.75 hours, Monday to Friday. No weekend or evening working! You'll have a dedicated buddy when you join and be offered continual training and opportunities to develop and progress your career.
If you are passionate about customer experience, love to solve problems and want to work for a forward thinking, entrepreneurial business, please do get in touch.
So, what will you be doing?
* Resolving post sale customer queries received via various channels e.g. Phone, email, web chat, social media
* Living by our values to build and maintain our reputation for service excellence
* Using your natural personality to engage with our customers, we do not believe in scripts!
* Updating customer accounts and ensuring the systems are accurate
* Exceeding our customer's expectations by tailoring solutions through great communication and building strong rapport
What are we looking for?
* Previous customer service experience with a passion to get problems resolved.
* An excellent telephone manner with strong verbal and written communication skills.
* A hardworking and engaging approach to your work, with the ability to work at pace.
* Have developed good IT skills and able to quickly learn new systems.
* Positive and enthusiastic in your demeanour
We welcome applications from all sectors of society as we recognise that being a diverse organisation brings countless benefits and opportunities. Please note: closing date for applications is 16th March 2021