Customer Service Advisor
Customer Service Advisor
Our client is a next generation specialist diamond jeweller that boasts unrivalled access to over 70% of the world’s diamonds. Their accolades include the 2017 Professional Jeweller Award and 2017 Online Retailer of the Year.
They are now looking for Customer Service Advisors.
- Salary of up to £20,000 DOE
- Comprehensive training covering both processes and systems
This is a superb opportunity for a talented and highly dedicated customer service professional to do what you do best with an expanding and highly successful diamond jeweller.
This is much more than your average customer service role and you will be working at the forefront of customer service where technology meets support. Our client’s customer base is deeply loyal and remains so due to the expertise and service that they receive. Your task will be to maintain these high standards and retain customers.
What’s more, you’ll be undertaking a three - four week training period at our client’s headquarters in Mayfair where you will be provided with world-class training before you join a supportive and friendly team. You’ll need to turn up ready to learn and to put your outstanding English language communication skills to the test.
As a Customer Service Advisor, you will:
- Respond to queries via the telephone, email and occasionally face-to-face
- Have strong computer skills alongside a friendly and professional telephone manner
- Assist with ad-hoc duties
The ideal candidate will have a background in jewellery with some technical understanding. You will possess a positive can-do attitude and be well-organised.
Please note, this is a full-time role, with one late night until 9pm per week. You will be required to work two Saturdays and one Sunday per month with a day off in lieu.
Specifically, your role will involve interacting with customers online and face to face, sharing your knowledge and providing the highest level of support. You’ll be expected to go above and beyond, get involved in a huge variety of different conversations and provide the best advice you can.
You’ll be working on up to three chats at any one time so the ability to multitask will be vital and you’ll be expected to respond within 30 seconds of a request being sent. Within this fast-paced, exciting environment, you’ll need a passion for online sales and lead generation skills.
To be considered as a Customer Service Advisor, you will need:
- Customer service experience
- A minimum typing speed of 60 wpm
- Fluent English communication skills with outstanding sentence structure, spelling and grammar
- High levels of organisation and attention to detail
- The ability to multi-task in order to respond to more than one conversation at a time
- To be a meticulous learner with an inquisitive mind
Other organisations may call this role Client Services Advisor, Live Chat Advisor, Live Chat Representative, Customer Care Advisor, or Customer Service Representative.
Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you are ready for a career-defining role as a Customer Service Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.