Storage & Virtualisation Engineer

Newcastle Upon Tyne
08 Apr 2021
12 Apr 2021
Contract Type
Full Time

Storage & Virtualisation Engineer

Key Responsibilities:-

  • Participate in the effective delivery and subsequent 2nd line support of the companies Storage and Virtual infrastructure.
  • Participate in the design, implementation, migration and recovery of Storage and Virtual infrastructure related products, systems and services.
  • Participate in the full lifecycle management of storage and virtual server environments, including software reviews, server/storage security patches and upgrades, replacement / decommissions.
  • Participate in evaluating opportunities for greater efficiency and optimisation within the storage and virtual estate, to deliver more efficient and effective ICT services.
  • Take an active role in the effective resolution of allocated incidents and problem solving.
  • Undertake installation and configuration activities as agreed by line management and project leads.
  • Follow operational standards and procedures in relation to Storage and virtual infrastructure ensuring compliance with architectural and Service Management standards.
  • Liaise with system owners to ensure the functionality of Storage and Virtual infrastructure meets agreed service requirements.
  • Participate in compliance with Information Security requirements.
  • Liaise with vendors and suppliers to ensure systems are regularly updated and relevant security patches are applied to all virtual and storage systems within agreed timescales.
  • Liaise with internal and external user groups to maintain an excellent working knowledge of infrastructure service requirements.
  • Undertake environmental scanning to support the identification of effective and innovative infrastructure products and services that may better support the needs of the organisation.
  • Work outside standard office hours when required, and take part in the call-out/stand-by rota, in order to effectively maintain live services with least operational impact to system users.

Essential Skills, Experience and Qualifications

  • Educated to degree level (or equivalent relevant experience)
  • Experience of providing 2nd and 3rd (preferred) line support in an operational environment
  • Supplier management experience
  • Customer Service experience
  • Experience of using an ITSM tool
  • SAN /Scale out storage and VMware experience or equivalent technology
  • Basic operating systems experience, specifically Microsoft Server and Win 10, however knowledge of other systems such as Linux would be beneficial
  • Strong client facing skills


  • Ability to bridge the gap between technical and business language to create pragmatic, appropriate solutions
  • Experience of Nimble, Cohesity storage solutions and HP Server technology
  • Purchase order experience
  • Experience of working in a public sector or police environme
  • Experience of taking part in a call out rota

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