Skills & Training Lead
This is an exciting new project role lasting 7 months, where you will have the opportunity to create and develop the future of training and development within our directorate which includes housing and customer service team.
You will work with a newly formed team to create plans, materials and documents to support that talent within the team. As we are going through a change process this is a great opportunity to start from scratch and create something new to support our colleagues to ensure we deliver the best possible outcomes for our customers through high quality training provision.
This will include working with the colleagues across the directorate to develop training modules and packages for their areas of expertise and working with operational leaders to develop learning pathways and set out mandatory training for colleagues based on role, skill requirement or service. You will also be comfortable in delivering training both face to face and remotely.
This role can be based in Nottingham or London.
What you'll need to succeed
You will have a proven experience in training design and development and working with others to create effective training solutions. You will be comfortable creating these from scratch and embedding new approaches.
You will also have strong presentation, facilitation, and delivery skills
Ideally you will have strong digital literacy, with experience of implementing digital and/or blended learning programmes
A good understanding of housing, or similar sectors would be an advantage.
Our organisation was built on a simple mission - to give people a safe, secure, and affordable home. That is as true today as it was in the 1950's, when our founder Molly Huggins established on organisation to provide homes for Windrush migrants in London. Our core purpose I that "everyone should have a home and the chance to live well" To fulfil this vision, we work with partners to make our neighbourhoods - new and old - sustainable and vibrant places, where our customers want to live. We put people at the heart of everything we do and to guide is in every decision we make. Through managing more than 57,000 households we work at a scale that means our actions to achieve this have real impact.
During 2021, to achieve this we are changing the way we work with our housing customers. Our new Right Side Up approach means the customer is at the centre of what we do and they will know who to speak to in order to resolve their housing issues. Housing teams will be more present in the community and will own that customer relationship. Our community-based housing colleagues will be supported by experts across the rest of the organisation - helping them to consistently provide reliable advice and support.
We firmly believe that by serving people better every day, we will support a healthier, better cared for, and more prosperous society in the future. Like our founders before us, we will leave a lasting legacy for future generations. Our colleagues are crucial to our success in achieving this. Therefore, we are committed to investing in colleagues and creating the opportunity for them to develop. Our working environment has been designed to be one that brings out the very best in people.What you'll get in return
You'll be working in a fast-paced environment where you can benefit from our comprehensive in-house training to continue developing your skills. We offer excellent benefits, including:
- 28 days annual leave plus public holidays and an additional Belief Day, with the option to buy or sell up to 5 days leave
- Healthcare cashplan
- Matched contribution pension scheme (up to 9%)
- Enhanced maternity, paternity and adoption leave
- Salary sacrifice schemes and season ticket loans
- Life assurance scheme
- Paid volunteer days
- Plus lots of voluntary benefits including cash back and discounts from high street names
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.
We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations.