Distributed Support Engineer

Recruiter
Confidential
Location
Bristol
Salary
Competitive
Posted
08 Apr 2021
Closes
06 May 2021
Sectors
IT, IT Support
Contract Type
Permanent
Hours
Full Time
SCC - Specialist Computer Centres is the leading IT services organisation in Europe.

We have been established for over 40 years and have a turnover in excess of GBP3 billion.

Our business continues to grow creating an opportunity for a Distributed Support Engineer in Bristol.

Main Duties

• To repair diagnose and replace PC's, Laptops, Printers, retail equipment and associated peripherals.

• Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.

• Assist other engineers in the delivery of service to our customers.

• Achieve KPI target of 5 visits / fix's per day.

• Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements.

• Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.

• Carry out any other reasonable request from your line management

• Be able to do some customer rebuilds and basic config.

• Be aware of AV and some Printer repairs.

• Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace

• Must be professional and presentable at all times.

• Must have full UK driving Licence where required to perform the role.

• Respond to any requests for information from your line management in a timely manner

• Work a certain amount of overtime when required to do so.

• Be Familiar with customer policies and processes where applicable

• To be approachable and accepting of Training requirements in relation to the role.

• To maintain the skills and knowledge required to perform the role to the required standard

• Must be able to embrace new technologies and adapt to change.

• Company assets to be maintained

• Practice quick win principles

Skills, Experience, Knowledge

• Knowledge of PC, Laptop, Printer & associated peripherals operation

• Key Clients specific procedures

• Experience in Desktop/Laptop and Printers

• Good customer facing skills

• BPSS

• SC Clearance

• SCC Technical Test 80%

Interested ?

Then click the response button now !

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