In Bound Customer Service Advisor

Kelly Services
North Lanarkshire
18352.00 GBP Annual
07 Apr 2021
04 May 2021
Contract Type
Full Time

Job Title: Customer Service Advisor
Location: Glasgow (Work From Home initially)
Salary: GBP18,532.00 / NMW
Hours Monday - Friday 9am - 5pm

About the company

Our client is a worldwide leader in customer experience management. They work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf.

About the role
Working on behalf of a market leader in the Energy industry, you will provide excellent customer service assisting customers with a wide range of queries to include:

  • Smart meter appointments
  • Payment and billing queries
  • Account changes
  • General customer support

As an Inbound Customer Service Advisor, you will be the first point of contact for customers looking for an effective solution to their query.

What do we need from you?
As a confident communicator, you will be able to speak to customers in a professional capacity via phone and email. You will be a competent IT user, being able to manage a number of systems including social media chat, Excel and Word. You will be flexible to work required shifts and show good time keeping skills.

Additional Information/Requirements

  • Working from home (equipment provided) returning to Airdrie once local restrictions are lifted
  • Stable internet connection (ethernet connection required - cable provided) and comfortable working space
  • Happy to undergo a DBS check and credit check (documents required can be discussed)
  • Flexible to work the following hours on a rota basis 40 per week - Monday - Friday 8am - 8pm and Saturday 8am - 6pm

Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.