Customer Service Consultant

18000.00 - 20000.00 GBP Annual
07 Apr 2021
12 Apr 2021
Contract Type
Full Time

Customer Service Consultant
OTE GBP20,000
Castle Donington

If you're passionate about the customer experience and providing an exceptional service then we'd love to hear from you!

We are looking for Customer Service individuals to join our thriving National Operations Centre based in Castle Donington. This is not a sales role but you will have the opportunity to increase your earnings in addition to your basic salary.

About the role

You will be an integral part of our award winning business by providing administration support to our Residential Surveyors and our Regional Management teams. You will have the opportunity to build and maintain strong client relationships with our lender partners where you will deliver a proactive, professional and productive service.

Key responsibilities

  • Arranging, supporting and managing appointment bookings for our qualified Surveyors
  • Ensuring all activities are processed accurately, quickly and in line with instructions
  • Working effectively towards specified client driven service levels, ensuring cases are completed within agreed Service Level Agreements
  • Management of all communication and correspondence with external clients including via email and telephone
  • Working closely with internal departments
  • Build strong and established relationships with wider teams and colleagues

Your experience and skills

  • Experience within customer service environments
  • Exceptional customer service skills
  • Ability to objection handle
  • Excellent persuasive skills
  • Committed, reliable and flexible
  • Proactive and approachable
  • Organised with the ability to adopt a structured approach
  • Computer literate with good working knowledge of Microsoft Office applications
  • Enjoys rising to the challenge and stretching goals
  • An excellent team player who takes pride in their work


  • GBP18,000 per annum with OTE GBP20,000 per annum
  • Full training provided
  • 20 days annual leave plus Bank Holidays and increases on length of service
  • Company pension scheme *t&cs apply*
  • Access to exclusive Company discounts including our award winning 'Under One Roof' scheme
  • Discounts on cinema tickets, gym memberships and many more!

We are a people focused business looking for those who want to develop individually whilst helping our company evolve. We want somebody who is authentic, ambitious and somebody who wants to make a difference to the business and our team!