Rent Support Officer
Rent Support Officer
GBP25,481 to GBP27,041 per annum, plus excellent employee benefits package and local government pension scheme
37 hours per week based within Nottingham City
Nottingham City Homes manages more than 27,000 homes across the city on behalf of Nottingham City Council. Our vision is to 'create homes and places where people want to live'. All of our homes have reached the decent homes standard and, as part of our 'Building a better Nottingham' programme, we are building hundreds of new council homes - the biggest programme of its kind for a generation. At Nottingham City Homes, we offer an excellent benefits package with a minimum of 25 days' holiday, flexible working, training and personal development, an additional holiday purchase scheme, lifestyle benefits, childcare vouchers and Nottingham City Homes is a participating employer in the Defined Benefit Local Government Pension Scheme (LGPS).
12 month fixed term contract/secondment opportunity
We are looking for an enthusiastic, customer focused individual to join our Rents team to support Nottingham City Homes tenants claiming Universal Credit.
We will look to you to provide an effective and customer focused housing income collection service, including the maximisation of rental income, carrying out home visits with tenants to ensure that appropriate advice and assistance is given to them to ensure their rent is paid as well as the recovery of outstanding arrears (current, former and insurance) and making agreements with tenants to pay outstanding debts.
It will be your responsibility to provide a proactive and dedicated service to our tenants to encourage responsible rent payment and ensure tenancy sustainability. It's also a chance to help tenants understand and claim their entitlement to benefits. You'll play a vital part in supporting tenants through the first period of their Universal Credit claims ensuring their awards are correct. You will also help with accessing bank accounts and general budgeting skills.
Fully up to date with housing and welfare benefits legislation and developments, you will have experience of supporting vulnerable customers to sustain their tenancies together, ideally, with some knowledge of rent collection. An excellent communicator, skilled at building relationships with other agencies in the voluntary/third sector, you will also have a sensitive yet professional approach.
In exchange you can expect a rewarding professional career where personal development is actively encouraged and supported. We offer exceptional company benefits within a very people focused business environment as well as a modern working environment with a strong emphasis on work life balance.
If you want to be part of a winning team that's making a real difference, click on the 'apply' link to visit our website.
Closing date: 15 April 2021 (midnight) - This may be subject to change based on volume of suitable applications
We welcome applications from all sections of our diverse community.
We would like to reassure all prospective candidates that Nottingham City Homes takes the safety/wellbeing of prospective employees very seriously. All interviews will follow the latest Government guidelines relating to Covid-19.
Measures we are taking:
- Interviews are being carried out remotely over Microsoft Teams.
- If a site visit is essential, we have implemented a range of safety measures and abide by social distancing & will provide you protective equipment as appropriate.
- All successful candidates will have a Covid-19 risk assessment
- Provided with relevant PPE equipment in line with requirements for the job
- Additional measures will be assessed and implemented where necessary.