111 Health Advisor, Bedford
111 Health Advisors
When patients are ill and need the right medical attention, HUC provides the NHS111 and Out of Hours GP service to over three million patients across Hertfordshire, Cambridgeshire, Bedfordshire, and West Essex.
HUC is thriving, and continued growth has enabled us to expand and diversify our service offering. The role of a 111 Health Advisor plays an important part of our operation and if you are ambitious there are lots of opportunities for you to develop your skills and explore other avenues within our organisation.
As a 111Health Advisor (Call Handler) you will answer telephone calls directly from the public and health care professionals, directing the caller to the most suitable service to meet their needs.
Our commitment is that we put the patient at the start and heart of our care. If this resonates with your own values, then HUC is a great place to put it into practice. To be considered for this role we would expect you to have
- Excellent communication skills and want to help and make a real difference to people's lives
- Confidence to handle a variety of calls with empathy
- Competency with IT with proven keyboard skills
- A passion for providing fantastic customer service
- The ability to follow processes and procedures
- Reliability and punctuality
We are an Out of Hours provider and the rotas for this role reflect the needs of the service. Currently we have rotas available for afternoons / evenings and weekends shifts
(Please note that the rotas are fixed)
We offer benefits that mirror those in the NHS, including membership of the NHS Pension Scheme, NHS discounts through Blue Light Card and access to the 'Perkbox' staff benefit scheme as well as access to Employee Assistance Programme offering 24/7 support to employees