Graduate IT Support Consultant

Are you interested in starting a career within IT? Join a fast-paced service desk environment that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical support.

What you will do

• As a Graduate IT Support Consultant, you will be responsible for handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured
• Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
• Perform and undertake all aspects of support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to ensure the successful resolution of issues, providing workarounds when appropriate

What you will have

• As a Graduate IT Support Consultant, you will enjoy working in a diverse environment where you have the opportunity to work with different customers on a day to day basis
• You have high standards and ensures that activities are driven to completion
• You are a team player and enjoy helping others
• You are proactive and can prioritise tasks effectively

What we do for you

• Generous Annual Leave - 25 days, plus public holidays, with the ability to buy additional days
• Employee Assistance Programme - Advice, support, and counselling 24/7
• Life insurance - 4x times salary
• Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees
• 65% Internal Mobility - Committed to the development & growth of our people
• Advanced Perks At Work - Exclusive employee discounts & benefits portal
• Charity Fundraising - Proud to be a Patron of The Prince's Trust; every employee is entitled to one day of volunteering each year
• Pension Scheme - Up to 5% matched contribution
• Income protection insurance

Who we are

Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, charities and public sector organisations, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands, in our 8-year history we've already grown phenomenally quickly with a GBP254m turnover and 2,300 staff serving over 19,000 customers across the UK.