Sales Support Advisor 9-12 Month Contract

28 Days Holiday
07 Apr 2021
05 May 2021
Contract Type
Full Time
Our client an up-and-coming on-line retail business specialising in sportswear, is looking to recruit an enthusiastic and versatile Online Sales support advisor to be based at their main Office in Paignton. This is a maternity cover contract, but the company is going from strength to strength so it's possible that when the post holder returns, this role could end up being made permanent.
This exciting opportunity offers a challenging and rewarding role whilst providing a varied working environment.
The successful candidate must:
??Be self-motivated and hard working.
??Have excellent organisational and communication skills.
??Have the ability to communicate professionally.
??Have the ability to work under pressure both as an individual and as part of a team.
??Have excellent computer literacy including a solid working knowledge of all Microsoft Office programmes
??Have the ability to learn new systems and processes swiftly.
??Have excellent literacy skills.
??Be able to prioritise and work under pressure.
Key duties and responsibilities include:
* Offering excellent customer service for mid sales incoming enquiries (via phone or Email). Common issues you will be required to assist with include communicating delays, providing tracking info, supporting with returns, and dealing with any other queries the customers may have.
* Taking ownership of your customers queries and seeing them through to resolution.
* Ensuring you deliver excellent customer service, and that the customers you deal with have an excellent experience.
* Handling complaints to resolution or escalation if necessary.
* Review online product placement.
This is an opportunity for you to develop a career working for a forward thinking and growing business, with potential to progress and develop your current skill set.
This is a full-time role, working Monday-Friday 9.00am-5.30pm
Please contact Sarah or Ant Group for Further details and full JD