Compliance Assistant Bilingual - English/German

Recruiter
Phillips & Cohen
Location
Lancashire
Salary
23000.00 - 26000.00 GBP Annual
Posted
07 Apr 2021
Closes
12 Apr 2021
Sectors
Multi lingual
Contract Type
Permanent
Hours
Full Time
Compliance Assistant (Bilingual - English/German)

An interesting role covering regulatory compliance in UK Consumer Credit and Germany Consumer Credit regulation. The Compliance Assistant role requires great attention to detail and excellent communication skills both written and verbal. Working in a compliance driven Call Centre environment, you will need to be a self-motivated, articulate communicator, professional, having excellent IT skills.

Responsibilities:

• To undertake QA reviews of calls within the German operations and provide feedback to colleagues in a constructive manner.
• Day to day management of level 2 and 3 complaints including for Germany and assisting the UK, logging, referring, investigating and responding in writing or by phone to the complainant.
• Responding to customer and client queries by email.
• Providing support to the level 1 complaints team as and when required.
• Assisting with second line defence checks including customer journey reviews, case reviews, QA monitoring and internal audits including policy reviews.
• Assisting with writing reports and organising remedial actions from 2nd line checks and follow up actions.
• Assisting with Month end reporting.
• Day to day management of compliance mailbox.
• Completing and analysing the information within TCF dashboards and reporting data and trends.
• Compiling and presenting compliance / regulatory reports for internal and external stakeholders.
• Other compliance related project work as required from time to time.
• Providing feedback, coaching and compliance training as required.
• Conducting trend analysis of compliance related issues.
• Assisting with complaints reporting.
• Attending client audits when required to discuss results of 2nd line audits, complaints and trends.
• To support the business with regulatory questions and queries as they arise.

Requirements:

Essential

• Managing a caseload of complaints in an FCA or other regulated environment.
• Experience of responding to customer complaints or queries by telephone and in writing.
• Experience of analysing data and presenting results in writing.
• Demonstrating the ability to manage your time effectively and prioritise tasks.
• Computer literate.
• Minimum GCSE Grade 'C' / '4' or equivalent in English Language.
• Fluency in English and German.

Preferred but not essential

• Undertaking Compliance Monitoring or 2nd Line of defence checks.
• Working in a Compliance department within the Consumer Credit industry or Financial Services industry.
• Writing reports to clients and internal stakeholders.
• Conducting trend analysis.
• Educated to degree level or equivalent.

About Phillips & Cohen Associates:

Phillips & Cohen Associates are the world's market leader in the highly specialised area of probate debt recovery. Our continued expansion creates significant opportunities for promotion in a variety of roles and our excellent training means that you will have the necessary skills to progress. This is reflected in various awards we have achieved including Investors in People, Treating Customers Fairly, ICM DCA of the year and the Customer Service Excellence award.

Location: Manchester, UK

Contract Type: Full time, Permanent

Hours: 37.5 per week

Salary: GBP23,000 - GBP26,000 p/a, dependant on experience

Benefits: Secure reserved car parking space and excellent transport links, 31 days holidays per year including 8 bank holidays, Healthcare Scheme*, Company pension plan*, Life Assurance*, Salary Sacrifice Schemes*, Various discounts and other incentives*

(*Qualifying period applies)

You may have experience of the following: Compliance Assistant, Compliance Administrator, Compliance Coordinator, Complaints, Customer Service, Administrator, Administration Assistant, Admin, Administration, Admin Assistant, Call Centre, Multilingual, Languages, German Speaking, etc.

Ref: 97758

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