French or German speaking Player Support Team Lead

Recruiter
Confidential
Location
Newcastle Upon Tyne
Salary
Competitive
Posted
07 Apr 2021
Closes
05 May 2021
Sectors
Multi lingual
Contract Type
Permanent
Hours
Full Time
We are looking for a French or German speaking Player Support Team Lead to join the multilingual customer service team of a successful gaming company that is based in Newcastle. In this role you will manage a small team of Customer Experience Specialists to ensure a first-class customer experience. The company is currently working from home, but you will be required to work from their Newcastle office once it is safe to do so. You will be working 40 hours per week from 9:30 AM to 6 PM or from 11:30 AM to 8 PM and shifts will be spread across the weekdays and weekends.

Your responsibilities will include:

Managing a group of designated Customer Experience Specialists
Dealing with the first level of escalations and ensuring a satisfactory resolution to the customer's problem
Managing HR activities related to your team
Coaching and developing the team; setting clear performance targets and ensuring they are metAbout you:

The ideal candidate will have strong communication skills, the ability to provide good direction and excellent French or German language skills. You will have proven people skills and previous experience as a Team Lead in a customer service environment. Full training will be given on all systems. When it is safe to do so, you will be required to work from the company's state-of-the-art office in Newcastle, so it is important that you live within a commutable distance from Newcastle or are willing to relocate. A relocation package is available for those willing to relocate from elsewhere in the UK.

Profile:

Required to be fluent in French or German, both written and spoken
Fluency in English, both written and spoken
Previous experience as a Team Leader, Supervisor or Manager in a customer service environment is essential
Strong technical skills and the ability to troubleshoot effectively in a gamer support environment
A passion for gaming or an interest in gaming is a plus
Strong communication and organisational skills
Strong team player with the ability to provide good direction
Living within a commutable distance from Newcastle or willing to relocate from elsewhere in the UKTo apply, please send your CV in English and in Word format to Hampus.
languagematters is acting as an employment agency in relation to this vacancy