Customer Service Advisor

19000.00 - 21000.00 GBP Annual
06 Apr 2021
04 May 2021
Contract Type
Full Time
HR GO are looking to recruit a Technical Support Advisor for their prestigious client based in Sunderland.

Due to their strong brand heritage and success they are seeking to expand their current manufacturing and operational office, this is a full time permanent position, providing excellent customer service and technical support to their customers.

Following an in-house training programme you will be required to advise customers , relating to any technical issues on their product and offer first class customer service.

Essential skills/experience for the Technical Support Advisor role:-

Excellent communication and listening skills with a good telephone manner

Experience of working in a Customer Service orientated role and have a solid understanding of good customer service, essentially within a trade or technical environment
The ability to problem solve through probing of questions and gathering information

Have an empathetic and caring nature

Strong competency and ability to use various computerised systems

Familiar with Microsoft Office

Minimum of 5 GCSE's at grade "C" and above

Reliable and punctual

Desirable skills/experience for the Technical Support Advisor role:

Worked and have recent experience of a technical, trade or engineering support role

Call centre experience, dealing with high volume inbound calls

Experience of working in an office environment

Computer literate and excellent written skills

If you looking for a long term career within a forward thinking company who are leaders in technology and service within the sector please apply.

Salary: Negotiable, dependent upon experience

Working Hours: 38 hours per week, with 30 minutes for lunch

Position: Permanent

Holidays: 25 days, plus 8 statutory Bank Holidays.

Other Benefits: Pension, Life Assurance and critical illness cover